Our stay was perfect!! We...

Liked: Air conditioner got really cold!!! Bed was very comfortable! Overall room was great!!
Disliked: Sofa bed wasn’t comfortable used as a couch but the foldout was comfy!

Exceptional

Exceptional

Don’t stay here, but if...

Liked: The staff bent over backwards to help when needed. And it was priced affordable for the location. That’s about it.
Disliked: First room hadn’t been cleaned, the bed was just remade with dirty linen and the bathroom was dirty. Asked for a new room and was accommodated by a very helpful staff member to find a good and equal rate room. Even then, the carpets/walls/furniture were all very grungy and worn out/gross. The breakfast wasn’t anything special but again the staff worked hard to keep everything stocked/available for the guests. The room keys worked about 10% of the time, had to try about 10-15 times to get the door open and had to get new keys every other day. Other people in the hallways were also struggling with the key system, they just don’t work consistently. The pool was not clean and ice cold; my kid started shivering and we had to finish playing after about 10-15 minutes. The elevator is on its last leg, felt like it would drop out anytime. Overall a very run down hotel, wouldn’t recommend to anyone if you have other options.

Superb

Exceptional

Disliked: My truck got vandalized and had to replace my window and apparently it was out of pocket

Exceptional

Liked: Customer service was awesome! Everyone spoke and acknowledged you. If we needed anything, it was provided. Breakfast was hot. Also sugar free condiments. The pool was clean..Family enjoyed the spa. I was even allowed to use a dryer for the wet clothes from SeaWorld.
Disliked: The sofa bed in the extra room, too thin..Hard!

Annoyed as hell

Liked: Nothing
Disliked: The hard mattresses, the loud kid crying at 6 am until about 9 am.. kids were playing knocking at the door all night .

Disappointing

Disliked: Our room wasn't that clean. Couldn't chexk in early or late. The hot tub and pool needed cleaned up and updated. Very noisy woth other guest you could hear.