Room was fine. Breakfast was...

Liked: What breakfast? One of the reasons we booked this motel was the included breakfast. When we packed up and came to the breakfast location there was no breakfast. Nada nada and no one to explain why. Just empty cupboards. Nothing!! Should refund us the $20 we had to pay to go elsewhere. Not happy with this!!
Disliked: Breakfast not available as promoted. Never told the reason.

Jetted Tub Room

Liked: • Our room was on the main floor and didn't have to climb stairs.• Convenient location for the places we planned to visit. • Lots of towels provides given that it had a spa tub.
Disliked: • Parking was very inadequate. There are hardly any parking spaces, and there was nowhere convenient to unload without being in the way of other traffic• My husband and I only boom jaccuzzi rooms when we travel. We only have a shower at home, so we enjoy soaking our sore muscles when we can. We booked the room with the jetted tub and were highly disappointed by how small the tub was as it was barley large enough for an average size adult to submerge in. • We booked this hotel specifically not only for the spa tub room but because it advertised and showed pictures of a guest-use pool and hot tub. While checking in, the staff posted signs that the pool was not open. We had brought swimming suits to use the hot tub for backup in case the jetted tub wasn't convenient for the two of us. When I inquired about the use of the hot tub since the pool was closed, we were told that the hot tub was no longer in service and had actually been closed off over two years ago. • The price for this room was very reasonable when compared to prices of other rooms with a spa tub however given the size and practicality of the room and features, I do not feel that the room was priced accordingly.• Housekeeping was not very thorough. Before checking out, we did a clean sweep of the room to make sure all of our trash had been picked up and we hadn't left any belongings behind. In doing so, we found handfuls of blue rose pedals underneath and behind the bed that did not belong to us. Therefore, had to have been left behind from precious guests. In summary, the main reasons/features that led us to choose this hotel over others in the area, we were not even able to use.

Didn’t stay at location poor...

Disliked: Called before booking asked if they had a pool and hot tub they said yes, we arrived and checked in and after we had paid for the room he told us the pool and hot tub were broken and had been for several days, we asked for a refund he said the card had not been charged which it had so I asked for a receipt for the refund and they refused to provide one saying they hadn’t charged us so they couldn’t provide a receipt! Showed them my bank statement with the charge they said it would take several days for the refund. We didn’t stay at the hotel and found another location to stay at. They need to work on customer service a lot would not recommend. Still have not received our refund yet

Exceptional

Good

Good

I will recommend this hotel...

Liked: Breakfast was great - and the pool was great!

Good

Liked: Friendly staff
Disliked: How my reservation room was nothing like what it was suppose to be reserved on line a specific type of room and was not what room they gave me

Good

Liked: Simple and good. Friendly staff. Good value for price
Disliked: The breakfast in the morning is wanting. Would often run out of basic things like plates.