Comfort Inn & Suites North Springfield Guest Reviews
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4.5 miles from Springfield centre |
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Gladeya Sun, 24 March 2024
The room was clean had...
Liked: It was not bad lots of options to choose from
Disliked: Did not like that we booked the motel for the simple reason of it having a indoor pool which is what my daughter wanted mostly since it was her birthday. She was all excited along with the other 3 kids that was with us but at check in when we asked what time the pool closes the lady was hesitating to tell me that it was out of order we can not use it. We went to pool area to look at it and the room had alot of toilets and other stuff sitting all around it they ways using it for storage. It was full of water looked plenty useable if they would just put all the stuff stored in there elsewhere. That should of been posted on website so we could of booked room elsewhere. Kids had nothing to do at motel for the afternoon and evening. Front desk didn’t even offer a discount or anything. I even told the lady that was the main reason we booked the room there along with the fact my husbands company and crew always stay there when they have jobs in the area. They highly recommended that motel.
Phillips Mon, 18 March 2024
No pool
Disliked: On arrival, the receptionist made it aware that their pool and hot tub were shut down indefinitely. The sole purpose of our trip was for the beginning of spring break to have 5 grandkids be able to have use of the indoor pool. She didn't want to cancel the reservation and wanted to keep my money, so I had to call booking.com, who handled it for me. It was canceled because they did not have what their site said they did, and I was able to get refunded.
Kyle Mon, 4 March 2024
Exceptional
Liked: Very clean. Nice room. Good breakfast.
Dakotah Wed, 21 February 2024
Bad
Disliked: Staff wasn't very friendly. Requested a room on the top floor and was put on the first floor. Floors left the bottoms of your feet black if you walked around without shoes. Pool wasn't open and there was zero communication about that prior to check in. Not enough outlets in the room and the ones they did have would short out while in use.
Monique Mon, 19 February 2024
Bad
Disliked: The pool didn't work and the staff is very rude
Courtney Fri, 9 February 2024
Pleasant
Monica Thu, 1 February 2024
Very poor
Shyla Wed, 17 January 2024
Our stay was not great....
Disliked: The rooms were dingy and not clean. There were spots on the bedding. The sheets did not fit the beds properly, the fitted sheets would not stay on. There were hairs in the bathtub upon arrival and several spots on the carpet. It is located next to a marijuana dispensary. The listing stated that the site had a pool but the pool is down and has been down for a long time apparently. The breakfast was ok but none of the workers were wearing gloves.
Verified Hotel Guest Fri, 5 January 2024
Liked: Was fairly quiet for NY eve and close to highway.
Disliked: Chose hotel because included breakfast, not sure whats open NY Day. Woke to find no breakfast because its a staff holiday. Hot fridge. Bad bathroom set up, Horrible toilet paper! Sketchy area. Paid way too much 4 terrible hotel. Very disappointed! Avoid!
Angela Wed, 3 January 2024
Affordable, comfortable, and clean but...
Liked: The room was comfortable and had plenty of room.
Disliked: I had to go ask for towels and washcloths because they did not have enough for us in the room. I also had to go and ask for a sheet and blanket for the pull out bed. Normally, that is kept in a drawer in the room but it wasn't. They were out of the only kids cereal for the morning breakfast(we ate at 0715). The pool was not working and that was one of the main reasons I picked this hotel. To burn the energy off of my grandkids. I had promised them a pool and it was not working. It really upset the kids. I ended up having to go buy board games to play with them because the whole purpose of the hotel was the pool. When checking in, the front receptionist was rude and never smiled. Acted like I was being a problem by being there checking in. The next woman that came on, did not understand what we were even asking for when it came to bed sheets for the pull out bed. She ended up just giving us a flat sheet. I just thanked her and made due with what was given to us.