I am unable to go...

Disliked: Re booking 4028290012We arrived March 12 and put our luggage in the room. There’s a motel room type door to the exterior which was not advertised. Outside were several “drugged out” people who wanted us to open the door. I reported to the front desk and my family and I went for dinner.We returned 45 minutes later , entered the room from inside the building, the people outside our door were still there, I talked to the front desk, who said security should be out back. We waited another 1/2 hour, no security showed.I asked the front desk for another room or refund, he said he couldn’t “access his system” as it was upgrading and it would be a while. No further comment from him about security, but there was no security guard anywhere. I went back to the room, my family (wife and 4 and 9 year old child) took our luggage and left. on the way out my wife noticed a cockroach in a corner. I wanted a refund but now no one was at the reception , so we left without.We never used anything in the room. We just stored luggage while out for dinner.We’d like our payment for the room and security deposit back ($70 + $150).The hotel is rated 3 star, when in fact it is not suitable for guests at all. The hallways are smelly, carpets are worn and everything is run down.

Exceptional

Exceptional

Exceptional

Exceptional

Loud highway

Disliked: Called front desk agent because the tv wasn’t working properly and no channels were appearing so I asked him for assistance and all he had to say was “does it turn on” with an attitude and than said “ I don’t know, and said sorry”

Great service

Liked: All was services were excellent.
Disliked: Change nothing

Poor

Liked: The breakfast
Disliked: The cockroachs in the room

Exceptional

Liked: Location to places to eat, easy to find off the interstate