Excellent service from staff

Liked: Location of this hotel is great, close to all main amenities and the staff always taking extra care to make sure guests are comfortable especially Naz, Nisa and Emma.
Disliked: It?s a shame the pool and gym are still closed

Passable

Disliked: Very warm. No AC. Wallpaper coming off. Table scratched. Couldn?t watch anything on the TV

would recommend for business

Liked: staff were all really lovely and accommodating, let me check in early.
Disliked: food was pretty average. none of the facilities were open due to covid.

Exceptional

Liked: Very warm and welcoming staff. Comfortable bed and setting.
Disliked: I didn't like the fact I had to pay £90 for 3 nights when I got there £30 a day as a holding payment. This needed to be mentioned prior to booking.

Passable

Definitely not a 4 star...

Liked: The room was clean and tidy and the WiFi is very fast.
Disliked: The majority of staff weren?t as prompt and as courteous as expected for a 4 star hotel. Kept having to ask for Coffee and milk on a daily basis! Embarrassing really.

Very helpful staff and fast...

Nice place to stay.

Liked: Comfy bed and clean room. Secure location and ample parking space. Staff were welcoming.
Disliked: Rooms are modern and spacious, but bathrooms need upgrading. Poor selection of drinks and snacks in the bar. Only one brand of beer available. Covid excuse is just not good enough anymore.

Very good