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Chester Station Hotel Sure Hotel Collection by Best Western eee - 0808 164 1025
Chester Station Hotel Sure Hotel Collection by Best Western, City Road, Chester -0808 164 1025
Area: City Centre - Chester Train Station
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BOOK ONLINE OR CALL - 0808 164 1025
3.85
HOTEL RATING: 
GOOD
3.85 out of 5 (2000 Ratings)
0.5 miles from Chester centre
BOOK ONLINE OR CALL - 0808 164 1025
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Hotel Description
Just 100 metres from Chester Rail Station Chester; Sure Hotel Collection by Best Western has free WiFi. The hotel features a grand wooden staircase and a stained glass window. Guests can dine at an award-winning restaurant located across the road at the hotel's sister property The Queen at Chester BW Premier Collection. All rooms have a traditional red colour scheme and feature dark wood furnishings. Tea and coffee making facilities and a hairdryer are provided in each room. The historic Grosvenor Park and the River Dee are less than 700 metres from Chester; Sure Hotel Collection by Best Western. Chester city centre is less than 10 minutes' walk away and canal-side pubs and restaurants are within a 5 minute walk of the hotel. The M53 motorway is 5 minute's drive away.

Check-in time: 15:00   Check-out time: 11:00
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4
4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
Other Amenities
` Newspapers
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Heating
` Fax/photocopying
` Concierge services
` Family Rooms
` Free Wi-Fi
` Daily Housekeeping
` Non-Smoking Rooms Available
` Parking Available
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Mobile app for room service
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` All plates, cutlery, glasses and other tableware have been sanitized
` Contactless check-in/out

Chester Station Hotel Sure Hotel Collection by Best Western Guest Reviews

Overall Average Score: 
Good (3.85 out of 5)

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4

Very Good - 4 out of 5

Hannah Sun, 13 June 2021

We stayed in Queens Hotel...

Liked: I should mention that the station Hotel was closed so they put me over the road in the queen's Hotel instead, there was no fuss, easy check-in and nice rooms although a bit hot, but the weather was hot also, there was a fan in the room that helped a little. All in all a nice experience and brilliant location for chester city centre.
Disliked: The Bar staff were quite ignorant, it was table service but no staff would make eye contact with me when I got up to go the bar to double check the girl just totally ignored me. I asked her was it bar or table service and she walked out without any aknowledgment. She did to be fair get another member of staff to talk to me so whether this was a language barrier I'm still unsure, but there where no smiles or friendliness, quite strange I thought. The reception staff were very friendly however, and so we're the cleaning staff. (Queens Hotel was where we stayed as station Hotel was shut)

2.5

Fair - 2.5 out of 5

Karen Thu, 10 June 2021

Good location but sort out...

Liked: Breakfast ok nothing to write home about. Hotel good location easy for bus & train travel.
Disliked: Considering a 4* hotel, room not cleaned once in 4 days stay, if you are not going to come in & clean then make it clear and leave a bottle of bleach for toilet and bathroom cleaner & cloth, landed up going out & buying my own. Breakfast, trying to get a cup of tea & coffee was a nightmare, when coffee arrived it was so strong it was undrinkable.

3

Pleasant - 3 out of 5

David Wed, 9 June 2021

Rooms a little dated .beds...

3

Pleasant - 3 out of 5

Andrew Fri, 4 June 2021

Pleasant

4

Very Good - 4 out of 5

David Wed, 2 June 2021

Very good

4

Very Good - 4 out of 5

Derek Tue, 1 June 2021

Very good

Liked: Lovely room in general. Outside courtyard is fantastic. Staff are excellent.
Disliked: Room next to main Road was a little noisy but not terrible. Although generally clean the bathroom floor tiles need a deep clean. And although a small issue, biscuits in the room would be nice.

3

Pleasant - 3 out of 5

George Sun, 30 May 2021

A great location but needs...

Liked: the reception staff were very helpful and did everything to make the stay good. The breakfast staff were very helpful and with the changing nature of the pandemic did their best to keep up with the changing guidelines. The bar staff on the Wednesday and Thursday were very good.
Disliked: The common areas were not of the standard I would have expected, they were dirty and needed cleaning (particularly the bar and corridors). The bar staff on the Monday and Tuesday were very slow and not really interested in doing the job.

2

Disappointing - 2 out of 5

Jessica Thu, 27 May 2021

Disappointing

Liked: Took over two hours to check in and again to be seated for breakfast.

3.5

Good - 3.5 out of 5

William Wed, 26 May 2021

Good

Liked: We liked the Reception desk (cases), the Roman courtyard, the Roman uniforms and various sculptures and statues. Lots to see around the building although we didn't see half of what was there.More importantly, the Staff did all they could to help out, especially the Restaurant Manager who managed to accomodate us for the evening meal with my wife's sister and brother-in-law,who were there for her birthday weekend.
Disliked: Check in queues and bag drops in same area with no separation and people moving in and out through the queue not good.Arrived and checked in before 2.30pm and waited in bar until 3.30pm before collecting the room key. When we got into the room we found that it had not been cleaned, bed was unmade, discarded towels in bath, soap opened and used, papers left lying around and rubbish in the bin. I went to reception and saw the cleaning staff on the way and told them about the room. They said I'd been given the wrong room! At Reception I spoke with one of the managers who said we had the right room and asked us to wait in the bar (with a voucher for a free drink) until it was cleaned. In the meantime, my wife, who waited in the room, had a conversation with the head(?) of the cleaning staff and made the point that we'd been put in a Covid unsafe environment which was not acceptable.When we eventually came back to the room we found food (cashew nuts) under the bed and there was quite thick dust on the lower shelf of the bedside table. The staff had left a bottle of Prosecco for us!Giving guests access to uncleaned rooms in these current times is not acceptable and despite it being one of the first weeks open since the lockdown was lifted there should have been more checks done before allowing keys to be given to guests.Finally, the breakfast left a lot to be desired as the tea was stewed in the pots, the coffee was strong enough to stand a spoon in and the 'hot' food was lukewarm at best with the exception of the hash browns and beans.

4

Very Good - 4 out of 5

Grace Mon, 24 May 2021

You will stay at the...

Liked: When you book this hotel you will stay at the Queens Hotel - your booking is automatically transferred there as the Station Hotel is closed. Check in there. Booking.com didn?t tell us this which let to a bit of confusion but has since been resolved. The Queens Hotel is lovely and is a definite upgrade. Staff were kind and friendly though perhaps overwhelmed by busyness and our room was great.
Disliked: Communication could have been clearer about the automatic upgrade.

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Chester Station Hotel Sure Hotel Collection by Best Western City Road, Chester