Sonesta Simply Suites Dallas Las Colinas Guest Reviews
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4.6 miles from Irving centre |
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Trudynyc Tue, 12 March 2024
Very good
Liked: Love the bed. It was so comfortable. And the view from my room was lovely
Disliked: Leaving one day early. I really wanted to stay longer
Payton Thu, 29 February 2024
Superb
Liked: We have stayed here twice, and the highlight was the staff both times... So friendly and helpful!
Mandy Mon, 19 February 2024
Good for an extended stay...
Liked: Check in and out was simple and easy. Staff was friendly and helpful.
Disliked: The bed was not too comfortable. People staying in close rooms were very loud.
Calvino Mon, 19 February 2024
Very good
Mario Sun, 11 February 2024
Very good
Reaza Thu, 8 February 2024
Exceptional
Tia Thu, 8 February 2024
Don't stay here if you...
Liked: Almost nothing. The one thing is a staff member [I can't remember her name], but I wish I did because I don't want the awful staff members to get credit for her customer service. I only saw her once while checking in, but she was super sweet!
Disliked: I have never done so and I really don't want to, but I'm giving 1-star for almost everything because I had multiple issues and I couldn't get ahold of anyone for those issues. There was one nice staff member when I checked in (I wish I could remember her name. I remember she mentioned having a pink desk chair). The rest were jerks and didn't want to look up from their phones, let alone help with anything. Mostly, it was the fact that management/the owners didn't respond to any of my issues. The place itself is okay, but the lack of customer service is what made this a bad stay.
Tiffany Thu, 18 January 2024
The actual stay was warm...
Liked: The comfort of the bed. The bathroom was fully stocked with towels needed for 2 days instead of me hunting down a property worker. Peaceful, able to focus on work. I arrived at the location early and was able to check in earlier as requested for $25 fee. However, was not informed of the fee until I arrived.
Disliked: Needs an elevator at each end of the building. I was last in room 402- 4th floor at the end of the hall which is a stretch of building. I could have parked at the stairs. However, I'm handicapped so I would not have made it up the stairs. I had to park by the front door and walk to the end of the building after getting off the only elevator to the top floor.
Earl Sat, 13 January 2024
Liked: Location
Disliked: Customer service is terrible Toilet flooded my room, clothes got stuck in the washing machine
Earl Thu, 11 January 2024
Liked: Location
Disliked: Staff customer service