Beautiful hotel. The room was impeccably clean and the staff was superb. This will definitely be my go-to place the next time I am in downtown Chicago.

Good

Disappointing.

Liked: Loved the location.
Disliked: The staff, the morning staff was completely different than the night.. there were three men in the morning who were extremely rude. We tried telling them a couple things that were wrong and they responded “iiight yeah bro we hear you” to my husband.

Exceptional

Superb

Liked: Location , room and staff are excellent..
Disliked: 75 dollar fee for car

Superb

Liked: A real value for the location if you have a dog. No doorman or bell hops, so getting luggage in the door and to your room is a bit hard. It is an important historic building. Renovated, not completely gutted, so doesn't sparkle like a 5 star, but clean and comfortable. Big windows.
Disliked: Absolutely rot-gut keurig coffee. Undrinkable. And restaurant does not open early. Walked to 24-hour Dunkin Donuts in the dark cold.

Do not hesitate to stay...

Liked: Classic bldg., SO WELL appointed, fun vibe
Disliked: All was great

Superb

Liked: We had a really welcoming reception from Cassandra Marshay after a very long journey. It is a really nice experience to be greeted by a warm and friendly smile. Thank you Cassandra. From Mr and Mrs Gray from Spain xThe water bottle is a fantastic idea and as we stayed twice we got two!
Disliked: Not convinced about the 2 quilts. We like to snuggle but got too hot

Exceptional

A really nice place, especially...

Liked: Very friendly staff all throughout. The water bar in the lobby was great. Welcome drinks were really nice.
Disliked: The hotel was advertised with parking possibilities, which was not the case. There was only a valet service.Hotel restaurant and bar were fully packed and we had to find some other place for dinner.