Pleasant

Not worth the money I...

Liked: Well decorated, cleanliness
Disliked: Check in system, extra deposit system, room is not quiet or soundproof as next rooms people kept talking and going out in the midnight made it uncomfortable to have peaceful.sleep, no in person receptionist l, you always have to chat to ask for any assistance, price doesn't match with the quality.

Very good

All was fine

Liked: The staff onsite were great
Disliked: The contact with the company before checkin was difficult.But once we were at the hotel everything was fine

Great location, but dreadful dirty...

Liked: Location was perfect. It was really close to the Marathon finish line!
Disliked: It was very run down, the decor was tacky and out dated. Our room had a terrible smell of sick. The guy that checked us in really tried to help us change the room but the “manager” on WhatsApp was not at all helpful. We got given an air fresher and he opened the window! It was not very clean, the bed was awful and squeaked on every movement. I had booked this room as I wanted a bath rather than a shower due to running the marathon on Sunday. It was not a bath! It was more like a tub. I’m 5ft 3 and I couldn’t straighten my legs when sitting. There were the remains of what looked like a bug or fly which had been squashed on the bathroom tiles and not cleaned off. The television aerial was blue tacked to the wall, but only a few channels worked anyway. The main light didn’t work so we had to have the 2 side lamps only. Overall a complete disappointment and I would not recommend you stay here.

Wish the service and internals...

Liked: Location was perfect. Bath towels were super size and new. Large room size.
Disliked: Check in was too technical, convoluted. Need to have excellent IT skills to get through the self check in process. Every further engagement was via WhatsApp, even to requesting additional room supplies. No on-site staff after 5pm. But they were available via WhatsApp until midnight.Twin room provided double bed and sofa bed which had super thin mattress so frame was felt through it. Property needs full refurb. Window frames rotten. Stair carpets threadbare.

All in all, a really...

Liked: Me and my partner stayed here over the Brighton Marathon weekend, as the destination was close to the finish line. The hotel is usually all self check in/out with no staff however due to the busy weekend there was a really kind man at reception who was extremely friendly, funny and helped us with anything we needed. The room was nice, nothing extraordinarily special, but the bathroom was lovely and considering it is a seaside town, the water pressure for the shower was good. Also, the price for the room for 2 nights over such a busy weekend was really good value for the room we had.
Disliked: The process for checking in was a bit weird, I didn’t really like the whole WhatsApp process for sending over your details over for a person you don’t know to tell you how to enter your room. It got to 3pm and I still hadn’t received any info on how to check in so had to send a few messages to the number until I got a response. However, this was made easier with the man on the reception when I stayed, but got a feeling he was only there due to the busy weekend. Also, I didn’t see any signs of a hot tub or spa as advertised, but I was aware of that before staying from previous reviews.

Scum, Terrible communication and lairs

Liked: Nothing, This hotel is a scam
Disliked: The double booked my room and didn't tell me or booking.com I found out on the day at 5pm after chasing them for the key code to get in on the busiest weekend of the year. The said I agreed to a full refund during the week which I didn't and didn't even speak to them. Booking.com also still had it active on my account so they had to try and find me alternative accommodation which was no good. A nightmare of a weekend. There is no one to speak to at this hotel all done on Whatapp very doggy place stay away.

It is a good location....

Liked: Location. Comfortable bed. Clean and modern bathroom.
Disliked: Room 301 stank of cigarettes. I’d have to leave the window open to try and remove the smell. Was woken up one morning by the smell of cigarette. I expect smell came from the very small courtyard below my window (as it faced the wall). The carpet needs replacing and I could hear the whole conversation of the guests in the room next to me. You have to pay £2.97 to use their online check-in system (really!?) and you’re given a list of instructions as to how to access the property and your room- there is no check-in desk (contact is via WhatsApp). The instructions come with their information as how to to book the nearest (20 minute walk away) car park with a charge of £15. I messaged them twice with a request for more information and never heard back. It turns out it only costs £10.10 to park for the max daily parking period at the same car park (Norton).