Brookstone Lodge near Biltmore Village Ascend Hotel Collection Guest Reviews
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6.3 miles from Asheville centre |
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Emily Mon, 18 March 2024
Exceptional
Michael-john Mon, 18 March 2024
Passable
Liked: Room is neat and clean - the facilities were adequate.Staff were friendly (but unable to resolve problems over the weekend).The location is good.Parking is decent (BUT CHECK UNDER YOUR WHEELS BEFORE DEPARTING)
Disliked: The extraction fan in the bathroom was not working at all - after speaking to the front desk, the lady said she stays onsite too and hers has never worked... another guest that was at the front desk said their rooms' was not working either.For a family room where you have 3 adults and 3 children, to not have extraction in the bathroom (for steam and heat, but more so for odors from the toilet) is very unfortunate and problematic.Parking: When we were leaving, I noticed a BOLT was placed under my front left tire - had I not noticed it, I would have reversed over it and it would have punctured my tire - the gentlemen parked next to me, after I had warned him to check under his car, said that he had picked up 2 bolts the day before, in the parking lot... this is VERY disturbing as it can cause damage to the tire or worse if it gets stuck in the tire and then dislodges while travelling at a higher speed...I took photos of the bolt while it was and showed the front desk and also gave her the bolt - I asked that she inform management to look at the camera footage and determine what is going on as this is very dangerous. It is highly unlikely that I would stay there again...
Markeus Mon, 18 March 2024
good overall
Liked: roomlocationfree breakfast
Disliked: Some staff were not very friendly
Mackenzie Mon, 18 March 2024
Exceptional
Fowler Mon, 18 March 2024
Good
Liked: Breakfast was fine and things were clean. Staff were nice.
Disliked: Building getting run down. The doors to rooms were pretty bad - crooked with gaps that let light and sound through and are really hard to open and close. They really need to be replaced.
Themajors Sat, 16 March 2024
Good
Ashley Wed, 13 March 2024
Very good
Melena Mon, 11 March 2024
Very good
Liked: Modern decor, breakfast choices and free parking.
Disliked: And you can hear the people above you so sound roofing was not strong enough.
Lisa Mon, 11 March 2024
It was a very peaceful...
Liked: Convenient location, quiet
Sarah Mon, 11 March 2024
Exceptional