Roker Hotel BW Premier Collection Guest Reviews
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|1.3 miles from Sunderland centre|
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Vickie B, Doncaster, visiting Stadium of Light Sunderland Wed, 27 May 2015
The room itself was clean although stifling hot even with the windows left open all day, and that was with the radiators off. Ate in the onsite cafe/restaurants and found the food was not of the standard I'd expect from Best Western, although certainly the price. The staff were friendly enough but feel a little more training is needed as they tried to charge me for someone else's room.
Liked: Clean room.
Disliked: Food was not good.
Carmen Wed, 16 October 2019
Liked: Location is great with excellent view, staff are lovely.
Mike Mon, 14 October 2019
Liked: Lovely venue and view enjoyed lots once we got in
Disliked: Check in was 45 minutes late, we did get a free drink after much complaining.
Susan Mon, 14 October 2019
Liked: Bathroom was amazing with a jacuzzi bath, the bed was enormous and the view was amazing
Ricky Mon, 14 October 2019
Great Hotel Find - Highly...
Liked: Everything was amazing from the moment we arrived. A great hotel and great operation and as a General Manager of hotels myself could not fault anything.
Anonymous Mon, 14 October 2019
Liked: The staff were pleasant. The hotel location on beachfront.
Disliked: The cooked breakfast was swimming in grease. Made me ill. One tiny bit of bacon...size of quarter of small slice of bread....and 'hard'. Plus coffee was served.....then had to wait half an hour for breakfast......which was not hot. Did not seem 'cooked to order'. Plus my room window opened on to a flat roof with access to fire escape. The window opened wide....no stop lock. As a single lady I was nervous someone would access my room through the night......So had to keep the window closed. At home always sleep with window open.....so room at hotel felt hot and stuffy.
Heidi Sat, 12 October 2019
Derrick Sat, 12 October 2019
Trip to reconnect with Sunderland...
Liked: Pleasant staff, Hot food promptly delivered to table.
Disliked: Wasn't always clear What cold food and toast etc was available, as we almost missed the layout as we entered the room. In room 118 toilet seat was not properly secured.
Andrew Tue, 8 October 2019
Liked: Loads of character
Disliked: Room bit small and long walk to the reception.
Anonymous Tue, 8 October 2019
Liked: Excellent facilities, staff and great food.
David Tue, 8 October 2019