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Sure Hotel by Best Western Aberdeen eeef - 0808 281 2653
Sure Hotel by Best Western Aberdeen, 20 Summerhill Court, Aberdeen -0808 281 2653
Area: Aberdeen West End
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BOOK ONLINE OR CALL - 0808 281 2653
3.6
HOTEL RATING: 
GOOD
3.6 out of 5 (886 Ratings)
BOOK ONLINE OR CALL - 0808 281 2653
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Hotel Description
Located 3 mi from Aberdeen city center Sure Hotel by Best Western Aberdeen welcomes guests with a bar as well as free WiFi. Each room is equipped with a flat-screen TV. Certain rooms feature a seating area for your convenience. Tea and coffee making facilities are provided. Each bedroom comes with an private bathroom equipped with a bath or shower a hairdryer and free toiletries. There is a 24-hour front desk at the property. Sure Hotel by Best Western Aberdeen has a versatile conference and banqueting room. Aberdeen Art Gallery is 2 mi from Sure Hotel by Best Western Aberdeen while Aberdeen Harbor is 2.2 mi from the property. The hotel is 3.7 mi from AECC in Aberdeen. The nearest airport is Aberdeen Airport 3.7 mi from the property.

Check-in time: 14:00   Check-out time: 11:00
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4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
w
Non Smoking
q
Accessible
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Free Parking
` Room Service
` Safety Deposit Box
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Billiards
` Heating
` Fax/photocopying
` Wheelchair accessible
` vending machine
` 24-hour security
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Off-Site parking
` Non-Smoking Rooms Available
` Emergency cord in bathroom
` Outdoor furniture
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Process in place to check health of guests
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Contactless check-in/out
` Food delivery
` Audible alarm
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Lower bathroom sinks available
` Luggage storage & lockers
` Non-smoking property
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Accessible toilet
` Takeout dining services available

Sure Hotel by Best Western Aberdeen Guest Reviews

Overall Average Score: 
Good (3.6 out of 5)

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4

Very Good - 4.0 out of 5

Alex Tue, 14 November 2023

Very good

0.5

Poor - 0.5 out of 5

Highland Mon, 23 October 2023

Never Again.

Liked: Sure by Best Western, changed our booking and placed us with another hotel that was supposed to be equal to what we had booked with them.We were moved to the Holiday Inn Express.There was nothing to like. This review may be about the HIE, but since Sure by Best Western made this arrangement, I feel it should reflect badly on them.
Disliked: Upon arrival, we discovered the car park had only space for 8 cars, and as you can imagine, all spaces were used. There's not much anyone can do about that. Had to opt for very expensive nearby parking where our car got damaged.At check-in, we gave our name, and we were greeted with 'oh, you're one of that lot'. Referring to Sure by Best Western guests.The receptionist demanded extra payment, which we refused to pay. We told them to bill Sure. Then they demanded our credit card. We asked why and were told it was in case we caused any damage.Again, refused.Eventually, we got our room key. We found the door was open as the lock was damaged. We reported this and were told they were already aware. The door needed a good slam to close properly.The room was reasonably clean. Bedding was clean, bathroom clean, decent towels, and toiletries, but mugs were filthy. We immediately put on heating as the room was bitter cold. Took a while to warm up. The bathroom was all tiled flooring, making it even colder than the room. No heating in the bathroom. The shower was good, though. Plenty hot water, powerful and flows hot immediately.Discovered after my shower that water leaks out cubicle.Bed was not comfortable, but the bedding was clean. The lighting is not the greatest in the room.View from the window was a brick wall.In the morning we were up at 5 am to go to our appointment. No breakfast is available until 7.30 am.Also, it felt really bad having to slam our bedroom door that early in the morning. Disturbing other guests with loud banging at that time.We arrived back at 9pm for our second night to find the cleaner had changed towels, made bed (still dirty mugs), and left the door open.Thankfully, we never left anything of great value in the room. We had a quick check, and then I went to reception to complain. This time, I got a nicer member of staff who came to check the door with me and apologised.

2.5

Fair - 2.5 out of 5

Christopher Tue, 17 October 2023

Overall the location was convenient,...

Liked: Breakfast was fine. Parking was an issue.
Disliked: Parking - offering more options.

5

Exceptional - 5.0 out of 5

Yannick Mon, 11 September 2023

Exceptional

4.5

Wonderful - 4.5 out of 5

Vasil Sat, 9 September 2023

Superb

4

Very Good - 4.0 out of 5

Geoffrey Sat, 9 September 2023

Very good

Liked: Sure best western were unable to honour booking due to government commitments. They organised for us to stay at holiday inn with no additional cost or inconvenience.

1

Poor - 1.0 out of 5

Paul Fri, 8 September 2023

Poor service

Liked: Had a bed
Disliked: Arrived over an hour after our check in time and told room not ready. Waited another hour while other guests were checked in and show to their rooms.

5

Exceptional - 5.0 out of 5

Annette Sat, 26 August 2023

Exceptional

0.5

Poor - 0.5 out of 5

Diane Thu, 24 August 2023

Bad

Liked: Had to cancel this booking due to bar a restaurant facilities unavailable

4

Very Good - 4.0 out of 5

Sarah Tue, 22 August 2023

Very good

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Sure Hotel by Best Western Aberdeen 20 Summerhill Court, Aberdeen