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Best Western Premier Herald Square eee - (855) 279-0668
Best Western Premier Herald Square, 50 West 36th Street, New York, NY -(855) 279-0668
Area: Empire State Building Area
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BOOK ONLINE OR CALL - (855) 279-0668
3.8
HOTEL RATING: 
GOOD
3.8 out of 5 (440 Ratings)
BOOK ONLINE OR CALL - (855) 279-0668
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Hotel Description
This Manhattan hotel is located near Herald Square within 1640 feet of the Empire State Building and Macy's. The hotel features concierge services and free WiFi. The Best Western Premier Herald Square includes rooms with a work desk in-room safe and an private bathroom. Guests can enjoy a daily hot breakfast at the Herald Square Best Western Premier. The hotel offers a fitness center business center and an on-site cocktail bar. Newspapers are available at the 24-hour front desk. Times Square and Grand Central Station are within 0.6 mi of the Best Western Herald Square.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
E
Fitness Center
w
Non Smoking
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` shared bathroom
` Heating
` Wheelchair accessible
` vending machine
` telephone
` alarm clock
` Concierge services
` Free Wi-Fi
` Game Room
` Off-Site parking
` Restaurant(s)
` Daily Housekeeping
` English
` Arabic
` French
` Hindi
` Spanish
` Convenience Store
` Happy Hour
` taxi service
` Linens
` Carpeting
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Ticket services
` ATM or cash withdraw on site
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Room towels provided
` Separate shower/bathtub
` Toiletries provided
` Tour services
` TV & Movies/Shows
` Wake up call
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Desk/workspace available

Best Western Premier Herald Square Guest Reviews

Overall Average Score: 
Good (3.8 out of 5)

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0.5

Poor - 0.5 out of 5

Laura Tue, 16 January 2024

Hotel closed

Disliked: We arrived to check in only to be told the hotel was closed. The man at the desk was rude when I said we were there to check in he said 'to this hotel?' and when I said yes he just said 'no this hotel is closed' and asked about 3 times if we were there to store luggage. He then got another member of staff who was more helpful but said the hotel has been closed since Jan 2023, I made the booking in March 2023 so that doesn't make sense. She said they sent an email to tell us - the only email I recieved was 1 week proir to tell me that they were looking forward to our stay. They sent us to another Best Western a few blocks away which was fine but after travelling for around 12 hours to get there I was not impressed with the communication of the hotel or the attitude of the first member of staff who acted like we didn't know where we were staying.

0.5

Poor - 0.5 out of 5

Soraya Tue, 12 September 2023

Without notice our reservation was...

Liked: Without notice our reservation was cancelled by the hotel on arrival.
Disliked: Without notice our reservation was cancelled by the hotel on arrival.

2.5

Fair - 2.5 out of 5

Brian Tue, 11 July 2023

Never stayed, got bumped to...

Liked: See previous review, never got to stay, we got bumped to The Draper for some reason, never explained, just told walk there instead!
Disliked: Se above

2.5

Fair - 2.5 out of 5

Brian Tue, 11 July 2023

Never stayed, got bumped to...

Liked: We rocked up late at night (after flight delays and notifying via booking.com that we were running late) and as we got to reception, guy behind the desk handed us a tiny piece of paper with "The Draper" and address on it and told us we'd been moved, that was it! We had to walk the block and half, which technically isn't that far but we'd been travelling all day, delayed long periods in airport. No explanation, nothing! Lucky for them, the Draper seemed MUCH nicer!
Disliked: Communication would have helped as we had friends travelling the next morning and we had to let them know too ...

0.5

Poor - 0.5 out of 5

Elizabeth Mon, 1 May 2023

Don’t risk it, I have...

Liked: The location
Disliked: They didn’t let us stay even though I had confirmed the reservation less than 3 days before. The hotel looked closed when we arrived, we went in, the waiting area was taped off with yellow caution tape and there was a large table with military and other official personnel sitting at it with those wands they use at airports to scan you and all sorts of other stuff. We were told our room was occupied, the hotel was being decorated, the government had bought the hotel and they couldn’t tell us anything as it was classified.It really felt like the beginning of some kind of movie where aliens have landed and there’s a cover up going on.I wasn’t happy of course after confirming the reservation, the reason being I had read that people were showing up and not being able to check in as we were (I still have the confirmation email)They said they didn’t have my details to contact me (I would have preferred to know in advance), when I said I had an email from them I could show them they claimed it wasn’t from them!They sent us by taxi to another Best Western on 30th - this hotel was fine but I wouldn’t have chosen it due to its locationAlthough on reflection goodness knows what was going on at the Herald Square hotel, so I am glad we didn’t stay there.

2.5

Fair - 2.5 out of 5

Laura Sun, 16 April 2023

Hotel cancelled and relocated somewhere...

Disliked: The fact that The Best Western Hotel cancelled our booking last minute and relocated us in a different hotel was very disappointing. The other hotel was fine and closeby, although it had no cleaningservice. We got the message only some hours before checking into the hotel, after we heard that our flight from Amsterdam to New York was also cancelled. We were very busy rescheduling flights and were about to meet a family member in the hotel upon arrival.I find it very strange to relocate people at such short notice, expecting them to have internet abroad and to receive and check their messages all the time.I got no reaction on my message/complaint which I sent on Booking so far.

4

Very Good - 4.0 out of 5

Gabrielle Fri, 24 March 2023

Very good

Liked: Great location and really comfortable bed. Lovely decor and the staff were friendly and helpful. The thing was we were transferred to the Draper hotel so this review should be for the Draper.
Disliked: We were transferred to the Draper and I would have liked to be informed of this before our arrival.

0.5

Poor - 0.5 out of 5

Thuvarakan Mon, 6 March 2023

Bad

Disliked: Once we got to the hotel we were told that our booking was moved to a different hotel.

0.5

Poor - 0.5 out of 5

Karlsson Sun, 5 March 2023

Bad

2.5

Fair - 2.5 out of 5

Ann Sat, 25 February 2023

Not great at communicating

Liked: I didn’t get to experience the hotel as it was closed. My booking was moved to an alternate hotel close by.
Disliked: I wasn’t told the hotel was closed before arrival.

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Best Western Premier Herald Square 50 West 36th Street, New York, NY