Seraphine Hammersmith Hotel Guest Reviews
Write a review
Write a review
Kelly R, Manchester, visiting Eventim Apollo Wed, 10 September 2014
We were advised to park in the Kings Mall car park for an overnight Saturday to Sunday stay - that was a good 8 minute walk through a rough looking estate through a shopping mall to the hotel. When you have bags this is not what you want or expect at a Best Western. When arriving at reception we mentioned the parking and the long walk - they told us you can park for free after 6 and it's free tomorrow. We later discovered they weren't talking about the Kings Mall car park, which ended up costing us £30 for one night! Reception then continued to tell us whilst having a patronising grin on their faces that at least we had a good room, a sizeable room. We got to the room and to get past the double bed you had to turn on your side with your bum against the wall. It was a very small room. Next time we will pay for a better hotel. Money wasn't the problem, it was the service.
Liked: Close to Hammersmith Apollo.
Disliked: Parking advice and parking poor; very small room; very poor service - staff at reception and bar were slow and sarcastic.
Mary Thu, 21 March 2024
Very good
Liked: All the staff are kind, specially aranit thank you for accommodating us even if we arrive 2 hrs early in your check in time..Thank you everyone
Patricia Tue, 19 March 2024
Best hotel in hammersmith area.
Liked: The guy on reception was wonderful. On arrival. So professional and so friendly. Best check in experience in a long time. Hotel is really well finished. Spotless. Modern. New. Really pleasurable to stay in. Loved it. One of the best hotels in the immediate hammersmith area.
Disliked: No lifts. Unfortunately.
Moffat Tue, 19 March 2024
Exceptional
Liked: I had a good time there, the recepcionista was so kind and nice
Disliked: I was very surprised with the breakfast but when we had the breakfast box I enjoyed. They should check the plugs ,my móvil wasvdifficult to charge It on the wallhe breakfast box I lked very much
Michael Tue, 19 March 2024
Good
Yvonne Mon, 18 March 2024
Poor
Michael Mon, 18 March 2024
Exceptional
Ron Sun, 17 March 2024
Nice and clean but wat...
Liked: Location
Disliked: Too many stairs , air con didn’t work , rooms small
Eugene Sun, 17 March 2024
Super value for money for...
Liked: Staff were friendly and helpful. Immaculately clean room and bathroom.
Disliked: Lack of working lifts.
Andrew Sun, 17 March 2024
Great!
Liked: Staff are great and very comfy room
Disliked: I’d skip the breakfast and grab something in the nearby cafes
Manon Sat, 16 March 2024
Exceptional
Liked: clean, great location
Disliked: lift was not working