Best Western Plus Montreal Downtown-Hotel Europa Guest Reviews
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|1.2 miles from Montreal centre|
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Justin, visiting New City Gas Mon, 19 February 2018
We got overcharged on our rooms, and on the second night our cards didn't work. When we got new cards they set it up as a new reservation so we got an extra charge on the credit card.
Liked: It was 5 minutes away from the venue (New City Gas).
Disliked: Overcharged on our rooms.
Reese, Valcartier-village Sun, 18 September 2016
Hotel was great; location was great; staff was great.
Liked: The rep on the phone worked very hard to accommodate my needs.
Disliked: I was told the website discount was as good as the military discount. This was not true.
Diana, Montreal Mon, 15 August 2016
I enjoyed the location a lot; when I come back I will book a room with you again.
Liked: Service at reception was very good; room was very clean and had everything a traveller might require.
Disliked: Maybe change the pillows a little - they are too soft; room seemed smaller compared to Best Western in Niagara Falls.
Anonymous Tue, 21 May 2019
Jeffrey Mon, 20 May 2019
Liked: Good location.
Disliked: The room was not well insulated. We could hear conversations in the hallway and the room next door. The room and in particular the bathroom was very small.
Andrew Mon, 20 May 2019
Liked: Location was good.
Disliked: We were told the hotel had parking. It is actually 29 dollars to park around the side with a separate parking company which is difficult to deal with. Their service is not good.
Baogui Mon, 20 May 2019
Jeremy Sun, 19 May 2019
Liked: Location to the bell centre is unbeatable for the price. 5 minute walk.
Disliked: Rooms are the size of my bathroom at my house.
Kendall Sun, 19 May 2019
Maryna Sat, 18 May 2019
Vincent Fri, 17 May 2019
good location, and good value
Liked: very good location near St. Catherine's Street, and close to old town, Chinatown, Place des Arts etc.
the Cora Restaurant adjacent to the hotel serves excellent breakfast for good prices
Disliked: shower floor drain very slow, and I had to interrupt my shower to avoid water overflowing out; had informed staff after my 1st night, but they could not seem to be able to fix the problem no safety box in my room, although my sister's room (booked at the same rate) has one mattress is a bit too soft
Anonymous Thu, 16 May 2019
Andrew Mon, 13 May 2019
Great location, but average hotel.
Liked: In general the staff were friendly, and the location is great being very close to the Grand Central station and business district. The Cora breakfast cafe beside the hotel was very good also. I suppose relative to the cost of hotels around it, it was reasonably priced for Montreal.
Disliked: When I arrived they didn't have our booking initially. It took them a considerable amount of time to find it, then in effect had to rebook us in. Their systems of receiving reservations from services like Booking.com seems to be flawed. An email I sent to the hotel via Booking.com came back with an out of office reply which could be the source of the issue. The room was large but with almost too much space that could have been filled with something like a sofa for more comfort.