Best Western The Hilcroft Hotel West Lothian Guest Reviews
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Write a review
John Sun, 14 April 2024
Worth the cost
Liked: A clean, comfortable, and well presented 3-star hotel with 5-star staff.The staff make the experience and in this case they made it a grand one. Friendly, helpful, chatty, and polite. They are all absolute stars. From arrival to departure, my experience and that which I could see around me was nothing but utterly professional.
Disliked: It was all good. I can't fault this 3-star hotel.
Andrew Thu, 11 April 2024
Very good
Liked: Location was handy for shopping.Room was clean and functional.Water pressure in shower was excellent.
Disliked: No comfy area to have a drink, only hard seating or booths in the bar / restaurant where you had eaten. Breakfast had to be pre-ordered
Jacob Thu, 11 April 2024
Great location and easy to...
Liked: Great location!
Jane Mon, 8 April 2024
Good value hotel in need...
Liked: Well situated for visiting friends in the area. The room was very spacious and clean if a little tired and due a decorative refresh. Good Saturday breakfast. Also in terms of service, the young lady on reception was first class - exceptionally helpful - nothing was too much trouble including arranging cabs etc.
Disliked: The food in the restaurant is poor which suggest low quality ingredients/ cooking. Weekday cooked breakfasts are really poor - perhaps because they must be preordered the night before. Saturday breakfast was freshly cooked and so much better!
Alasdair Sat, 6 April 2024
Very good
Liliana Thu, 4 April 2024
Relaxed
Liked: Amazing staff
Paul Wed, 3 April 2024
Exceptional
Liked: Lovely hotel
Disliked: Nothing
Crossan Tue, 2 April 2024
Exceptional
Crossan Tue, 2 April 2024
Exceptional
Yvonne Mon, 1 April 2024
Was ok but let down...
Liked: Comfortable
Disliked: We weren’t given a choice of breakfast it was just served without a choice. The coffee machine wasn’t working right and we weren’t offered an alternative or any other way of getting a tea or a coffee even though we had paid £30 for 3 breakfasts. We were told the coffee machine stopped working at 10 am