Best Western Cades Cove Inn Guest Reviews
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0.5 miles from Townsend centre |
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Sarah Wed, 27 March 2024
Exceptional
Danny Wed, 27 March 2024
Bad
Disliked: Would not refund $135 for the night we booked but didn’t stay. We won’t be using Best Western again. Poor customer service!!!
Joseph Sun, 24 March 2024
Superb
Liked: The room was large. The bed was very comfortable. And the free breakfast was more than I expected.
Disliked: The biscuits that were for breakfast were hard as a rock. But everything else was great.
Karen Sat, 23 March 2024
Passable
Liked: Location was convenient
Disliked: Staff @ check-in was lacking in personality/friendliness. At check-in, they are adamant about pets not being on furniture. I had my 14lb dog, and I had brought her dog bed, so I understood the rules and am happy to abide. However, when we pulled our bed down that evening, it was full of black pet hair (I'm hopeful it was pet hair). I travel frequently, so I had a small cleaner and was able to clean things up myself. The bathroom was also lacking as it, too, had human hair everywhere. I cleaned that as well, not sure I'll stay at this location again.
Alisa Fri, 22 March 2024
Exceptional
Patrick Mon, 18 March 2024
Exceptional
James Sun, 17 March 2024
I would go back and...
Liked: The people working there. They all seemed to want to be helpful. Instead of keeping their nose in their phones, they knew how to hold a conversation.
Disliked: They may want to have a professional check out the wiring. Either the switch was wired backwards or installed backwards. One isn't much of anything. The other could be a hazard.
Amanda Thu, 14 March 2024
Exceptional
Liked: Close to Cades Cove, where I wanted to go on the trip... very clean & nice staff!
Disliked: Not the hotels fault but didn't like losing power for 2 hours.
James Wed, 13 March 2024
Very good
Mike Mon, 4 March 2024
Very poor
Liked: Staff was very nice.
Disliked: Beds where super hard. Also two full beds not queen as advertised. Didn't sleep well at all. The next morning got up and found a bed bug in the bed next to us crawling across the top of the blankets. Also found one in the dresser drawer. Packed up and went to wait for the office to open and another guest come up to us and asked if we had bugs in our room! Talked to him and he had cockroaches in his room right next to us. Talked to the guy working and all he said was well I'll have to go look at those rooms. Messaged the hotel and got nothing. We will never be back there again. And would advise no one else go either.