BEST WESTERN Brook Hotel Guest Reviews
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|3.3 miles from Norwich centre|
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Max J, Lowestoft, visiting Norfolk Showground Tue, 8 September 2015
We did enjoy our stay and had a lovely room, with a nice onlooking garden. It's just a shame about the air con and the noise.
Liked: Room was very tidy; hotel had a nice posh look to the interior in general.
Disliked: Air con machine seemed broken after turning it off several times - it turned itself off and flashed orange/green all night, lighting up the room. Also, due to it being a festival nearby, we expected noise, but not shouting and people running in and out of their rooms at gone 4a.m., considering the festival finished at 10.30!
Matt Mon, 14 June 2021
Jane Mon, 14 June 2021
Liked: Breakfast was excellent. Excellent value for money
Phillip Sun, 13 June 2021
Great short break
Liked: Onsite parking and how helpful the staff were.
Disliked: Not much to be fair
Thapa Sat, 12 June 2021
Shamim Fri, 11 June 2021
Liked: Complimentary upgrade
Disliked: Upgraded room ac didnt work and temperature was 26 degrees
Ernest Thu, 10 June 2021
Easy to find and close...
Liked: Service very good. Room nice, although quite a way from reception. Bar food only, but hot and quick service. Breakfast service prompt and friendly
Keith Thu, 10 June 2021
We will not return to...
Liked: Breakfast was fine.
Disliked: The whole building looked very tired. The bed was very uncomfortable and the quilt worn. Our room 237 was next to a boiler or water tank which had audible bleeps which activated during the night, flol owed by water movements. At first we thought someone in the next room had taken an early shower. When repeated the second night we took more notice. By the third night it was just an annoyance.
Helen Thu, 10 June 2021
A great value for money...
Liked: Great breakfast and great room
Andrew Thu, 10 June 2021
Disliked: The couple upstairs having noisy sex.
Melanie Thu, 10 June 2021
Brook hotel room 123
Disliked: Room 123 had an over powering smell of drains. The carpet was sodden along the bathroom partition. I?m no plumber but it seemed to me the bath was leaking... over some considerable time which would explain the wet carpet. Why housekeeping hadn?t reported this to management I have no idea. Complaints have been raised about this room online going back 9 months but nothing has been done. This room should not be let to customers until the problem is resolved. The smell of drains was so bad you could smell room 123 50 yards down the corridor.