Horseshoe Las Vegas Guest Reviews
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4.7 miles from Las Vegas centre |
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Hill Thu, 14 March 2024
Reasonable
Liked: Clean, spacious room,
Disliked: Lack of water, tea / coffee facilities
Sepehr Thu, 14 March 2024
Noisy
Disliked: The noise level in the room was exceptionally high, making it difficult to concentrate or relax. It was so loud that it seemed as if there was no difference between having the window open or closed. Despite trying different methods to reduce the noise, like turning on a white noise machine or using earplugs, the disruption persisted.
Vicki Wed, 13 March 2024
Superb
Liked: Location was within walking distance to many other casinos on the strip.
Tasha Wed, 13 March 2024
My phone was stolen while...
Liked: Casino, location, atmosphere,
Disliked: Paid for a king and got a double queen. The room was extremely hot.
Jorge Wed, 13 March 2024
Great location and value; Vita's...
Liked: Location is great, the value was great, quite a bit of options for food, and the gift shop attendant was very nice and helpful. Vita's show was amazing
Disliked: Smoke smell, but it is vegas so what can you do. also the fee of $50 for the gym, phone call and something else we never used but you gotta pay for it.
Shradha Wed, 13 March 2024
Not good value for money
Liked: The gentleman who took our bags for safekeeping prior to check in was very polite and gave some awesome recommendations.
Disliked: Very rude and unbothered staff at check in/check out desk.
Raesheen Wed, 13 March 2024
Great stay! Enjoyed the comfort...
Liked: Room size
Disliked: Price was a little more compared to other properties
Jason Wed, 13 March 2024
Nickel and dime hotel with...
Liked: Room was somewhat spacious and the bed and bedding were acceptable, nothing of note compared to a hotel in a similar price range, but I would say OK.
Disliked: Absolutely appauling lack of service and borderline criminal business practices. Check in time is extremely late only really to upsell on early check in which is priced to basically gouge customers. Completely nonsense resort fee which is just a hidden cost for customer for alleged amenities they will likely not use. No tea or coffee making facilities in the room, just a further way to gouge customers. Service only works for tips and is by far some of the worst service I have recieved anywhere in the world - developing Asian countries provide better service for $25 a night and offer free Wifi
Dawncheriewhite Wed, 13 March 2024
Hotel overbooked and filthy! Had...
Liked: Nothing.
Disliked: I had to wait with about three dozen customers in line for THREE HOURS because the Horseshoe Hotel was overbooked on Friday, March 8, 2024. The front desk staff had us wait in line for an hour and a half before telling us what the issue was. They claimed, "The rooms were being cleaned," but it took almost another two hours to get checked in. This was the last thing I wanted to deal with after a long flight. The rooms obviously weren't cleaned well because TWO DIRTY NAPKINS were under the bed covers (picture below)!!! The room also lost heat for a night. I will never be coming back to this hotel and don't recommend it whatsoever.
Susana Wed, 13 March 2024
Worse
Liked: It was nice place
Disliked: That the staff isn’t so nice house keeping takes for ever and no one ever came to me when I fell I still haven’t received a call from risk management