Good

This is the 2nd time...

Disliked: This is the 2nd time I am coming to your hotel after last year best service But yesterday got a strange incidents when checked in to hotel. Initially I was given room no 415 where one guest was staying then allocated room no 228 In both rooms we found guests were there and we were given keys to those rooms. We felt really embrassed on this, we were hopeful it will not be repeated again Finally we got room no 247

Nice hotel, staff friendly, ok...

Liked: The rooms were very clean and comfortable and staff very friendly.
Disliked: Had an small issue with payment wanted to pay on one card which I thought they had taken the money from and they had, and used a credit card for incidentals. I was not told and that the card I used for payment was holding and they took the payment from my credit card at one point it looked like I had paid 3 times or this property so had to call to get sorted which it was in the end bit got charged $5 as I had to call them to sort out.

It was a very comfortable,...

Liked: Breakfast was good and morning coffee in the lobby was a plus. Location is extremely convenient to area's points of interest and transportation system

Disappointing

Liked: No air conditioning, rooms were stuffy. Beds are very small and uncomfortable. Very loud neighbors. Had to leave the window open so could not avoid noise. Would not stay here sgain.

Exceptional

Liked: Very clean easy check inn
Disliked: Valet was kinda funny

Exceptional

Not worth your money. Might...

Disliked: My girlfriend and I were looking to stay in San Francisco for 2 nights for my birthday and made a reservation online for a room with a queen size bed. When we arrived, we were told our reservation hadn?t yet gone through (though it had been several hours since we booked the room) and that the room we were getting had 2 double beds instead of a queen. We told the man at the front desk that that?s not what we paid for, but he assured us the double beds were practically the same size as a queen and that the room he was giving us was bigger than the room we requested. When we arrived in the room, the double beds were more like a full bed, and definitely would not have fit both of us in one bed. The carpets felt dirty and the furniture and decor looked cheap and as if it were pretending to be a fancy hotel, which wouldn?t have been a problem if we weren?t spending over $400 for two nights mid-market. When we complained and asked for the room we had reserved and paid for, the front desk told us that room was not available. When we told him that the room we were given wasn?t going to work because it wasn?t what we had booked and said we would find a different place to stay, he suddenly found a room with a queen bed for us. We were skeptical but happy he made something work until we reached the second room. This was not a room with a queen bed, but instead a room with one double bed. It also smelled awfully of chemicals, making me feel sick to my stomach as soon as we walked into the room. We contemplated letting it go and staying in this room, but for the amount of money we were paying and because it was supposed to be a special occasion, we were not happy with what we were given. We ended up complaining and were told that he was unable to give us our money back even though the room we intended to pay for was never actually available to us. After much negotiation he gave us the refund, but I definitely wouldn?t recommend this hotel. It?s not worth the money.

New Discovery in Soma.

Liked: Great location gym and pool, great staff.
Disliked: Parking was to expensive compared to neighboring hotels, and amini fridge and microwave would have been nice.