AC Hotel Minneapolis Downtown Guest Reviews
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|0.5 miles from Minneapolis centre|
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Disappointed Sun, 2 September 2018
NICE PLACE TO VISIT NOT...
Liked: SETTING AND DESIGN AND BREAKFASTS WERE WINNERS.....
Really bad attitude of Front Desk Manager and staff killed the pleasure of the experience. They were rude, talking over, interrupting guests. A short line of guests tried to register and each one "hit the buzz saw" of this staff problem. We all muttered about how "some people kill the best event by tainting it with loud, needless nastiness".
Disliked: DID NOT LIKE FRONT DESK STAFF, ESP. MANAGER....this staff seemed made a concerted effort to "sour" guests. Front desk staff were on phone chatting while registrants waited in line. Then staff were super slow, making needless personal comments to guests and they did not let guests speak their full sentences before jumping in and talking loud over them--attempting to be funny or set their opinions. When a guest asked for an accommodation or upgrade, they were rebuffed--no explanation. The entire front desk staff needs to be replaced and newly retrained staff moved in....where smiles and courteous friendliness replace current frowns and grimaces. DID NOT LIKE NO COFFEE IN LOBBY-...ITS an American convenience. American travelers expect this. Its handier than a super complex express machine available ONLY at breakfast. DID NOT LIKE BIG BAR AND FULL DINING ROOM ON MAIN FLOOR, BUT NO EVENING FOOD MENUS...WASTE OF SPACE FOR HOTEL. This means that hotel guests can never invite local business/family to hotel for dinner, happy hour,etc. A Sunday brunch would be handy. Food service not optimized here.
Timothy Mon, 20 August 2018
Disliked: My name is Tim Schieffert and I stayed in room 717 this past Saturday night and the drain in the sink was 100% plugged. couldn't brush teeth or was hands or shave or nothing. That ruined the trip.
Tyler Mon, 20 August 2018
Coleen Sun, 19 August 2018
Purna Wed, 15 August 2018
Lisa Sun, 12 August 2018
Pappa Tue, 7 August 2018
Kyle Mon, 6 August 2018
Kimberly Sun, 5 August 2018
Daniel Fri, 3 August 2018
Downtown Minneapolis stay.
Liked: Great staff!!! The facility was wonderful in all respects.
Disliked: The self parking. There was a cement cirb that was difficult to see and I high centered my car on that curb entering into the parking garage.