816 Hotel Guest Reviews
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|4.2 miles from Kansas City centre|
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Christa, Springfield, visiting Madrid Theatre Thu, 22 February 2018
I loved the location and the staff was friendly. Unfortunately, the room was not clean. The dust ruffle was extremely wrinkled; there was a dirty wash cloth in the shower; musty smell in the room; the cover on the bed was so thin we were very cold. Would not stay again.
Liked: Service from staff; location.
Disliked: Room wasn't clean; dust ruffle on bed wrinkled (very). Dirty wash cloth in the shower. Room smelled very musty as did the elevator.
Annelise, visiting Arvest Bank Theatre at The Midland Mon, 21 October 2013
Liked: Staff very friendly and helpful.
Disliked: Lack of parking. Noisy heater fan in room, and noisy in general.
Derek Mon, 18 March 2019
Colleen Sat, 16 March 2019
Liked: Location was excellent. Staff was friendly
Disliked: It took 10 min for shower to get hot. I could hear people above us walking around all night and alot of traffic noise. Shouldn't there be better insulation in a hotel?
Mary Thu, 14 March 2019
I will come back sometime.
Liked: The room was nice. Comfortable and relaxing. Great breakfast. Overall it was a good stay.
Disliked: No Kleenex in the room and the lamp on desk didn't work.
Anonymous Thu, 14 March 2019
Lisa Wed, 13 March 2019
Liked: I was expecting the place to look different more like the photo on the website. Blow dryer was broken couldn't turn it off. Shower floor slick, not good for handicap people like me.
Michael Tue, 12 March 2019
Liked: Location was good. Very close to my son who we were visiting in Westport.
Disliked: Not able to check in until after 4 pm. Had only two bath towels, no hand towels for 3 guests for first night. Room was not serviced for our second night stay (beds not made, no new or additional towels despite us making a specific request). Telephone in the room did not work. Coffee maker in the room did not work.
Carol Tue, 12 March 2019
Liked: It was nice & conveniently located to fun & interesting places in KC. Also the continental breakfast was wonderful. They even offered made-to-order omelets! They also offered 2 complimentary cocktails when we 1st arrived that evening.
Disliked: The room was so-so. Our room was right by a busy street so it was pretty noisy. The curtain was broken so it was hard to keep the room dark. Also the shower never got very hot. Besides that, everything was fine. Comfortable beds & very clean.
Juanita Fri, 8 March 2019
Liked: Great room
Kjoa Fri, 8 March 2019
Not s olacecto stay for...
Liked: Free breakfast and omelets made to order. Free drink in lounge. Bed was comfortable. Parking was great and great food atmosphere next door. 5 mins from neuroscience institute
Disliked: Noisy people below us played annoying music . -maybe video gamess? and 4 calls/trips to office did not resolve it. Not enough towels and TV guide was incorrect
Diane Thu, 7 March 2019
Fun time in KC