816 Hotel Guest Reviews
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|4.2 miles from Kansas City centre|
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Christa, Springfield, visiting Madrid Theatre Thu, 22 February 2018
I loved the location and the staff was friendly. Unfortunately, the room was not clean. The dust ruffle was extremely wrinkled; there was a dirty wash cloth in the shower; musty smell in the room; the cover on the bed was so thin we were very cold. Would not stay again.
Liked: Service from staff; location.
Disliked: Room wasn't clean; dust ruffle on bed wrinkled (very). Dirty wash cloth in the shower. Room smelled very musty as did the elevator.
Annelise, visiting Arvest Bank Theatre at The Midland Mon, 21 October 2013
Liked: Staff very friendly and helpful.
Disliked: Lack of parking. Noisy heater fan in room, and noisy in general.
Amie Fri, 14 June 2019
We did not enjoy our...
Disliked: The pictures on the website made me think all the rooms and bathrooms would be updated and comfortable to our liking. When we walked into our room there was unmatched paint on the ceiling carpet had holes in it. And the bathroom look nothing like the picture. Every time we rolled over in the bed it felt like it was going to collapse and that was with one person just my daughter in a bed. The next morning we wake up for our event and there is no water. Also the breakfast started at 7:30 and we needed to be at our event at 8 so we didn?t get to eat either.
Luis Tue, 11 June 2019
Anonymous Sun, 9 June 2019
Joshua Sat, 8 June 2019
This is a good enough...
Liked: Breakfast was delicious, and the hotel was very close to everything I wanted to do.
Disliked: The room could have been updated and cleaned a little more, it looks like it hasn't been maintained in a couple years, but the room was fine.
Bailey Fri, 7 June 2019
Liked: The omelet bar was fantastic!
Ege Wed, 5 June 2019
Kaiti Tue, 4 June 2019
Liked: I arrived to the hotel as the tornado sirens were going off. Once our area was put under a tornado warning, the staff called the other guests and me to tell us to evacuate to the basement. The staff couldn?t reach me in my room (because I had already gone to the basement), so they called me on my cell to make sure I was safe. It was reassuring that they had put forth the extra effort. The location of the hotel was pretty convenient as well - close to UMKC, plenty of restaurants, convenience stores, etc.
Disliked: Let me start by saying that I am not usually one to nitpick or complain, however, I was fairly disappointed with the quality of this hotel for the price. My room looked nothing like photos used to advertise the hotel on Booking.com - it was outdated (which I don?t care about, but based on the photos, I was not expecting this) and dingy looking. There was an awful odor in the room, it didn?t look or feel clean, and it felt humid/muggy despite having the air conditioner on relatively cool. Additionally, the breakfast selection was very slim, which wasn?t surprising, as most free breakfasts leave much to be desired.
Cate Mon, 3 June 2019
Robert Sun, 2 June 2019
Ashley Fri, 31 May 2019
Liked: The location is great and the hotel was clean for the most part. Staff were friendly and helpful.
Disliked: We did not have any towels or toilet paper in our room. I?m not sure why the bar at the hotel was closed, but that was always a feature we enjoyed during our previous stays.