816 Hotel Guest Reviews
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|4.2 miles from Kansas City centre|
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Christa, Springfield, visiting Madrid Theatre Thu, 22 February 2018
I loved the location and the staff was friendly. Unfortunately, the room was not clean. The dust ruffle was extremely wrinkled; there was a dirty wash cloth in the shower; musty smell in the room; the cover on the bed was so thin we were very cold. Would not stay again.
Liked: Service from staff; location.
Disliked: Room wasn't clean; dust ruffle on bed wrinkled (very). Dirty wash cloth in the shower. Room smelled very musty as did the elevator.
Annelise, visiting Arvest Bank Theatre at The Midland Mon, 21 October 2013
Liked: Staff very friendly and helpful.
Disliked: Lack of parking. Noisy heater fan in room, and noisy in general.
Kevin Thu, 12 July 2018
Carol Wed, 11 July 2018
Very nice hotel. Would like...
Liked: Great continental breakfast, good location, felt safe in hotel. Close to good restaurants and near downtown KC
Disliked: Themed room wasn't what I expected. TV didn't have stations that were listed which is stations our grandson liked. Had to get air mattress bc no 2 bed room was available but I had put 3 people were staying.
Sapper67 Tue, 10 July 2018
Disliked: Clean, and well decorated room
Johnnie Tue, 10 July 2018
James Tue, 3 July 2018
Jill Mon, 2 July 2018
Michael Thu, 28 June 2018
Liked: The location was good. Down the street from some great restaurants and bars. Also centrally located by the museums.
Disliked: Starting from the top. Called to see if we could check in early (check in is at 4:00 pm) was told that the type of room we booked would not be ready till official check in time, no big deal. We found things to do until around 5:00 pm. We booked a ?Retro King? room, one of the themed rooms according to the website. Upon checking in we were given what appeared to be a standard room with no theme and nothing ?Retro? about it. Not a real issue as we were only staying one night, however once getting into the room it was more than a little disappointing. The room was on par with a motel from the mid 90?s. The shower and tub were not clean, there was mold in the ceiling corners in the shower, there was no fan in the bathroom, the bathroom door had holes in it and the towel hook was barely hanging on. The carpet in the corners of the room were dirty and the bed was extremely uncomfortable. There are signs all over the hotel that it is being renovated, however a room as bad as this should not be bookable. We have used booking.com about 30 times in the last 2 years and have never had an experience like this. This may have been the dirtiest room I?ve stayed in ever. This hotel was booked based off of ratings on Booking.com as well as the quality of the hotel?s website, but did not live up to any of the expectations we had for it.The desk agent said she would pass all this info along to the manager, so we will see what they have to say.
Gregory Tue, 26 June 2018
Liked: This is very convenient to aces I wanted to go. Omelets in the morning prepared to order with fresh items. Mattress was comfortably firm.
Disliked: There was no telephone directory in my room and two staff at the desk couldn't find one. I don't use a smart phone so there was an extra step to finding the address of a business, The drawer handle on the chsst of drawers in the room was broken. One very small soap tablet was in the bath and not replaced until I lrft th tiny remnants on the sink.
Phill Sun, 24 June 2018
Moones Sat, 23 June 2018
I expected more!
Liked: Location was good! Staff was super nice! Professional personnel.
Disliked: Noisy at night! Walls are not sound proof! It?s easy to hear doors slamming and people talking in the halls late at night! They changed my room without informing me. Breakfast wasn?t that great. Breakfast must include a variety of fruits and cheeses! For 110 USD per night, I was expecting more!