816 Hotel Guest Reviews
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|4.2 miles from Kansas City centre|
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Christa, Springfield, visiting Madrid Theatre Thu, 22 February 2018
I loved the location and the staff was friendly. Unfortunately, the room was not clean. The dust ruffle was extremely wrinkled; there was a dirty wash cloth in the shower; musty smell in the room; the cover on the bed was so thin we were very cold. Would not stay again.
Liked: Service from staff; location.
Disliked: Room wasn't clean; dust ruffle on bed wrinkled (very). Dirty wash cloth in the shower. Room smelled very musty as did the elevator.
Annelise, visiting Arvest Bank Theatre at The Midland Mon, 21 October 2013
Liked: Staff very friendly and helpful.
Disliked: Lack of parking. Noisy heater fan in room, and noisy in general.
Sherry Mon, 19 March 2018
Josť Mon, 19 March 2018
Disliked: Old matrix
Karla Mon, 19 March 2018
Liked: The location of the hotel was great!
Disliked: The bed was very hard and lopsided, the staff said my card was declined when I checked in when it wasn?t- there was an error in the system, the room and bathroom weren?t updated like the pictures shown online when booking.
Anonymous Sun, 18 March 2018
Economical and plain, but convenient...
Liked: Fast check in - hotel staff were friendly and able to process quickly. Location is close to lots of restaurants, Nelson Atkins Museum, bars, coffee, shopping...... I called front desk at 11pm about loud people in lounge and they must have shooed them off because things got quieter after that. Room and bathroom were both good size, wall thermostat kept the room temp to my liking. I prefer to spend less on lodging and more on food and experience - this fit both preferences.
Disliked: Parking is a large open lot shared with the bar next door. Would not advise leaving anything valuable in the car - I parked on the street across from hotel and no problems. There is a bar / lounge on 1st floor where guests can get tanked up and blah blah and drunk cackle loud enough to hear from a first floor room. Front desk got them to shut it when I called.
Krystal Sat, 17 March 2018
Highly disappointed. Rude manager. Average...
Liked: Location of the hotel. Nice area
Disliked: The hotel offers a free shuttle to and from events, tours, etc as long as it?s within 4 miles of the hotel. We along with a lot of other people rode the shuttle to the P!nk concert at the sprint center. The driver told us when and were to meet after the concert for a ride back to the hotel. We got to that spot 10 minutes before the scheduled meeting time. We waited 25 minutes and decided to call the hotel to see what was taking so long. The person answering the phone reported that the shuttle was no longer running and that they had waited and no one ever came. I asked them to send the shuttle now as we are waiting for it. He refused and said we?d have to find our own way back. They refused to reimburse for the taxi ride back. I had a meeting with the manager the next day and he was rude and offered no apologizes saying it was our fault even though we did exactly as the shuttle driver said. Manager denied any wrongdoing in the whole situation. I had heard a customer the previous day complain about the shuttle not picking her husband up after his tour as well. Manager denied any wrongdoing in that event as well. This was just the cherry on top. The first day check in was 2+ hours late. They reported someone didn?t show up to work. I noticed the next day that they were late on check in as well. Seems like a lot of excuses with little action on issues. Definitely would not recommend.
Jody Sat, 17 March 2018
Would not recommend, will NOT...
Liked: Rooms were not ready at 4pm, didn't become available until 6:30p. Staff made no effort to accommodate a lobby FULL of waiting, frustrated guests.
Disliked: Elevator ceiling light was FULL of dead insects.
James Sat, 17 March 2018
Disliked: Trash under the vanity. Linen and paper clip under the bed which means housekeeping didn?t clean or inspect
Brian Fri, 16 March 2018
Lindsey Thu, 15 March 2018
Liked: The free breakfast was good.
Disliked: The bed is uncomfortable to sleep on.
Nanny Thu, 15 March 2018
Great location, quiet and easy...
Liked: Great location, quiet and convenient to medical facilities!
Disliked: Front desk was busy very polite, but seemed a bit distracted.