Best Western Plus University Inn Guest Reviews
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4.3 miles from Winston Salem centre |
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Darlene, Christiansburg, visiting Winston-Salem Fairgrounds Wed, 23 August 2023
Liked: Hospitality; breakfast.
Disliked: None.
Vincent, Rixeyville, visiting Winston-Salem Fairgrounds Sun, 15 November 2015
I consider this excellent value for the money considering the few negatives of my stay. This motel was less than 1 mile away from the Dixie Fairgrounds where my event was held. I was there before the car even warmed up. Breakfast was nothing great, but I'm vegetarian and I'm only gonna eat their oatmeal and have a cup of tea. Powdered coffee creamer never makes my wife happy, but, hey, it's travel, and they had liquid Cremora downstairs and powdered in the room. Staff was friendly and helpful. Regarding the pillows, what sense does it make to have a wonderful king size bed and then put 5 half sized pillows on it that are too small to be used for anything other than propping up a book on your lap. You can't use them to sit up in bed, and they were terribly uncomfortable to sleep on.
Liked: Clean, expansive room with excellent firm bed; extra cover in dresser drawer for cold night; fridge, microwave, large sofa in addition to chair.
Disliked: Pillows on the king size bed were small 1/2 size chunks of lead - very uncomfortable. No fan in the bathroom to keep mirror from getting fogged during shower.
Diana A, Marietta, visiting Wake Forest University Sat, 12 July 2014
I am sorry, I don't remember anyone's name. But the male receptionist was very nice. The attendants in the breakfast room were very attentive to everyone's needs. They made sure there was plenty of food for everyone. The cleaning crew was very nice. The black female manager is very RUDE.
Liked: Room 422 was clean. The cleaning crew was very nice, even though they never came to clean my room while I was there. The black older guy that I met at the front desk on Thursday when I checked in was very nice. He knows how to manage your guests better than the black older female manager, who was working the Friday morning, July 11th.
Disliked: I was first assigned to room 407 - when I got to the room it wasn't even clean. The person, who was a male, was very nice. He changed my room to 422. Then I asked him what it would cost if if I wanted to stay another night - he said that he would charge me the online price to make up for giving me a dirty room. On Friday morning, my key card was cancelled. I didn't think anything of it since the same thing had happened the day before. So I took them to the service desk - that same nice, older gentleman reset them for me. Soon after I got to my room I got a call from someone who stated that she was the manager of the hotel and that I needed to come to the front desk right away to settle my account, that I only had a reservation for one night - "what are you trying to pull?". I was speechless! That woman was so disrespectful, so ghetto. She is a disgrace to the hotel. In addition, she didn't even take the time to communicate with the others employees to find out what had transpired the day before. She just jumped down my throat asking me to come settle my account. That woman has no sense of hospitality or customer service. She has no business being the manager of anything until she can manage herself.
Crystal Thu, 28 March 2024
Would recommend
Liked: It was very convenient to the venue directly across the street. Easy access to building not far from restaurants and stores beds was comfortable the staff was friendly and rooms was clean
Disliked: The fire alarm went off at 6 am otherwise the hotel was very clean
Christopher Mon, 25 March 2024
Great location and clean room...
Liked: The check in was easy and quick. The included breakfast was one of the best I have ever seen. The had a lot of hot breakfast choices. Also the bagels were excellent and the choice of Yogurts were exceptional. The orange juice was the best I have ever had a this type of motel.
Sharon Mon, 25 March 2024
Good
Jeffrey Wed, 20 March 2024
Would not stay again
Liked: Location good
Disliked: They put us on the very top floor even though we are older and had a pet. It was a good 2 to 3 minute walk to the elevator. When we checked out, they charged us $50 instead of 20 for our pet. They still have not resolved the issue.
Rose Sat, 16 March 2024
Stressful not relaxing!
Liked: The night staff she was awesome but they day staff not so much!!
Disliked: They charged our cards twice and got the cards mixed up!
Dean Thu, 14 March 2024
It was good.
Liked: It was located very close to Wake Forest's sport venues and we were there to watch baseball and basketball games.
Disliked: The TV in the gym didn't work. You don't get the ACC network on the TV in the hotel rooms.
Martin Tue, 5 March 2024
Good
Scott Mon, 4 March 2024
Exceptional
Liked: Everything was great, from the customer service to nice comfortable beds.
Disliked: I love it
Hyvelih Fri, 1 March 2024
It was very comfortable and...
Liked: I like that wifi, breakfast and free show access to the entertainment shows are included with your stay.
Gem Sun, 11 February 2024
Love the staff , the...
Liked: The staff
Disliked: Couldnt find anything i dont like.