I booked this hotel online and paid in advance. When I checked in the girl at the front desk asked for my credit card then proceeded to swipe it, before telling me what she was charging me for. After I asked she told me they would hold $30 and return it in five days. When I logged into my bank account two days later, I noticed three different charges. They said we were smoking in the room. I don't smoke, and neither do the other two people that were there with me. That weekend the hotel was filled with rave kids and the whole floor smelled like marijuana and they said we smoked in the room. I tried to discuss the situation but the person who answered would not listen to me and hung up on me. I guess this is how the hotel makes their money, by stealing it from guests.

Disliked: Front desk staff.

Comfortabe

Liked: Coffee 24hSpotless clean especially in the dining rm and lobbyBed and bath Room very comfortable.
Disliked: No groceries nearby, walking distanceBreakfast so so Carpet in 4th fl corridor is old and bit smell dump

Superb

Exceptional

Exceptional

Very good

Exceptional

I would not stay at...

Disliked: Pool was not cleanBottom sheet on bed kept coming off, to large for bedToilet paper was not restocked, had to go to front desk because we ran outContinental breakfast was not good at allBed was very uncomfortable Pillows not comfortable

Good location

Liked: location

Superb

Liked: Close to universal studios and restaurants excellent staff very clean
Disliked: It's just a little outdated