Exceptional

Good

Maybe advertise it as a...

Liked: The soft water in the showers however the tubs could use some grippy mats so they are less slippery
Disliked: The beds could use some updating even 2 inches of memory foam on top of those mattresses made it possible to sleep on. The tubs need mats the pool needs to be fixed and add a hot tub .

over all a mostly pleasant...

Liked: very clean room staff were all friendly & helpful
Disliked: no microwave in room. dismayed at being called rude for trying to check in early.. I was here for the charity show & instructed to check in as soon as I arrived. staff said I could not ,ok I simply explained why I was trying to & said thank you and left NOT RUDE

Liked: the room was clean and the staff was friendly and helpful
Disliked: I did not appreciate being called rude when I simply asked if I could check in early. I made my res. in advance of the event I was following instructions of the event organizer, as a model I would be tied up when I was told no I said thank you & left?

STAFF WERE VERY RUDE

Liked: The room was big and we could rest during the day. It was located near a mall so we had restaurants and shops close.
Disliked: We had a really bad experience from the very beginning. At the reception desk they were rude because they could not find the reservation. They were very disrespectful with my wife on the phone when they make her call to confirm the reservation (which was in her booking account but under my name). Finally the person at the reception found it (she was not looking for it right). She then gave us a room that was not the one we had selected and paid for (a King bed instead of 2 Queens) and said that this was the only room that was available. At night something started making noise at 4 am (similar to a washing machine). The hotel was okay but old and for that reason it did not seem clean. We only stayed one night but we received a message telling us that there would be no room service. It was cheap and we understand that it was not in its best conditions. What is not acceptable is that the staff at the reception is not nice with their customers and that they don't give you the room you have booked.

Very good

Very good

Very good