Sonesta Simply Suites Detroit Novi Guest Reviews
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0.4 miles from Novi centre |
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Robert Thu, 14 March 2024
Only stay here if no...
Liked: Two separate rooms and close to the mall/shopping
Disliked: Dirty, hair all over the place, carpet needed vacuumed, carpet was very dirty, so dirty I didn’t take my shoes off. Only time I’ve felt dirty getting out of the shower. It was only one garbage can in the room and it was super small. Looked like it had throw up at the bottom of it too. My key wouldn’t work three times. So I had to keep going to the front desk for it to work. Overall unpleasant experience. Looks like construction workers use this place so it’s muddy/dirty everywhere. The couches were so bad I had to go to Walmart and buy some sheets just to sit down. This place could use some real TLC and a good deep cleaning. I wish I would’ve listened to my wife and stayed somewhere else! Lesson learned. And I won’t be booking there ever again.
Christopher Thu, 29 February 2024
Peaceful...maybe more so if the...
Liked: The bed was a nice size and very comfortable. It was well worth the cost. Couldn't have asked for a better experience. The bed was comfortable and the kitchenette was a nice touch. Lots of room to stretch out
Disliked: The $150 dollar hold wasn't expected upon arrival and it made check in a bit clunky but the lady at the counter was very understanding and didn't mind helping me through it...3 or 4 times. Maybe make your online prices reflect that in the future
Shannon Tue, 27 February 2024
Only go if desperate.
Liked: I liked the location of the hotel. The workers were also nice.
Disliked: It wasn't the cleanest. I was also charged for parking at the hotel which I had just paid an extra $150.00 on top of the $200 for the room. No breakfast, but I could've gone next door and paid $10 for hotel breakfast. I do not know how to change it from 5 stars cuz this place is NOT 5 stars. I rate it a 2
Favreau Mon, 29 January 2024
Passable
Liked: The location and room size were why we booked here again
Disliked: The room was dirty we found dirty towels hanging in one of the bedroom closets under the sink. The sink smelled and needed to be rinced out. There was food under the couch. No extra toilet paper had to ask the front desk for supplies the bath tub wasn't clean and all the floors were dirty.
Rackham Mon, 29 January 2024
Exceptional
Liked: The beds are super comfortable. Love the 2 bedroom suite options.
Schwind Mon, 29 January 2024
Poor
Liked: Spacious and clean
Disliked: No breakfast even though the listing showed they had it from 630am-9am. Also, upon arrival we were informed there was a $150.00 deposit.
Clayton Thu, 16 November 2023
Terribly unsanitary and unsafe.
Liked: The layout of the two bedroom suite
Disliked: This place is disgusting. Hair all over the place, smoke detector stepped to the ceiling by duct tape, dirty bathrooms, stained furniture. People in the lobby asking if they can stay in your room. I wouldn’t recommend this place to anyone.
Donesha Tue, 14 November 2023
Exceptional
Mariusz Sat, 30 September 2023
I enjoy my stay, totally...
Liked: Nice big clean rooms. Its close to everything in Novi.
Kevin Sat, 23 September 2023
Will return, very much like...
Liked: Mgmt. and front desk staff were very friendly and helpful. Area for dogs is close and large.
Disliked: Some of the furniture could use an upgrade, you can see the years of usage. Bed was soft on one side, might need more rotation times, given volume.