Toll House Hotel Guest Reviews
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1.0 miles from Los Gatos centre |
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Tim Sat, 30 March 2024
Liked: Great location in the historic part of Los Gatos.Free Parking.
Disliked: Resort fees added at the end of our stay.
Gary Mon, 25 March 2024
Superb
Joanne Thu, 21 March 2024
Disappointing
Neal Mon, 18 March 2024
Superb
Jeannine Sun, 17 March 2024
Overpriced and under-delivered
Liked: The location was good, with easy access to downtown. Front desk staff was attentive and accommodating. There were bikes available for the use by guests.
Disliked: The hotel claims to be newly renovated, but our room was still very tired looking with an uncomfortable bed and chipped and worn furniture. The biggest challenge was that our reservation was lost, and we were overcharged for our stay before we pointed this out. Light housekeeping did not happen in 5 hours that we were away from the property during the day. The hotel tried to make amends but facilities were still lacking.
Starr Mon, 12 February 2024
Exceptional
Liked: comfortable bed and pillows
Easter Tue, 30 January 2024
Exceptional
Vicki Tue, 16 January 2024
Great location but the Toll...
Liked: We liked the location, Los Gatos is wonderful.
Disliked: The shower in the room did not have enough hot water. With the handle turned to the hottest setting, the water was still a cold shower. There was hot water in the sink, so the shower was the problem and needed a plumber. This was reported on day 1 of our stay and no action was taken to fix it or move us. Upon checking out, we realized the refrigerator did not work because the food we bought for the trip home was not cold.
Sonia Mon, 8 January 2024
clean and welcoming hotel a...
Liked: tidy and clean
Carl Sat, 30 December 2023
Exceptional
Liked: Great location for Los Gatos, helpful and friendly staff and room was great for our needs.