The Westin Copley Place Boston Guest Reviews
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1.1 miles from Boston centre |
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Christopher, Litchfield, visiting Top of the Hub Mon, 22 June 2015
Liked: Great hotel. Local to the city. You can travel through the mall to get to where you need to go. The hotel is very clean and well worth the money spent.
Disliked: Parking is minimal. They directed me to a close by parking garage. It turned out to be cheaper in the long run.
Minich Sun, 24 March 2024
Great location to visit back...
Liked: Excellent location . 5 min wLk to the shopping and restaurants of Newbury st. Boston public library right across the street!
Disliked: Excellent rooms and bedsGreat location to Newbury stGreat bar and food
Hissa Sun, 24 March 2024
Exceptional
Annelise Wed, 20 March 2024
Exceptional
Heilman Sun, 17 March 2024
Adequate stay in Back Bay...
Liked: Westin Copley is in a great location in Back Bay, central to everything in that area, which was a bonus. We had a room on the 32nd floor with a nice view of the city by night and day. Comfortable beds and spacious room.
Disliked: The check in process was poor in that the agent couldn't locate our reservation and was basically rude and unhelpful in solving it. He kept saying it was Booking's fault for not pushing the reservation through (which had never happened to me before) and that there was nothing he could do. I finally got to someone who easily found the reservation and took good care of us but the initial interaction was sub par. The overall vibe of the hotel is outdated as are the bathrooms. In reviewing the bill after (auto checkout), we were charged an extra meal charge from another guest's bill (certainly not ours). So, all in all, not as I was expecting from a Westin and a Marriott.
Maria Thu, 14 March 2024
Overall it was a perfect...
Liked: Room was comfortable and spacious suite. Location was perfect and easy to walk to historic sites, restaurants, shopping etc. Food and Beverage manager was fantastic when I contacted him before our stay about my son's special food needs and the managers at Bar10 were very helpful and accommodating.
Disliked: There were a couple minor issues like the lamps not working properly (loose plugs) and the window shades not closing all the way.My only real issue was with an incident on Monday morning of my stay and how it was handled. There was extremely loud construction/repairs happening in what sounded like the room next door to us early on Monday morning. The noise was loud, constant banging and drilling that woke us up. It was actually scary at first because it sounded like someone was banging on our door. When I mentioned to the front desk when I was checking out the next day, she just said "oh yeah, I heard about that." I was very disappointed that 1) they did not give me advance warning when I checked in on Friday that repairs were going to be happening near me, and 2) that the front desk reaction was not apologetic or helpful or sympathetic.
Seung Sun, 10 March 2024
Very good
Solange Thu, 7 March 2024
Superb
Aya Tue, 5 March 2024
We enjoyed our stay excellent...
Liked: The location was excellent friendly staff the concierge Damyen was extremely kind & helpful. The receptionist & the bell boy mostapha were very kind .
Disliked: TIM the concierge who was unfriendly and not helpful & rude .
Nawaf Mon, 4 March 2024
Exceptional
Marta Mon, 4 March 2024
It was pretty good keep...
Liked: Clean and super nice staff
Disliked: Elevators were slow and my child the keycard would only allow you to be on the floor that you stayed on and I understand it’s probably a safety thing but all the stairs were open we had friends stay on a different floor and it was a haśle to visit and hang out in the room