The Westin Cleveland Downtown Guest Reviews
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0.2 miles from Cleveland centre |
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Michelle, Orrville Sun, 14 August 2016
The hotel was so nice. The bellboys were helpful and considerate. I would stay here over and over again!
Liked: Our room was beautiful and all the workers were friendly and helpful.
Disliked: Nothing.
Robert, Rochester Mon, 23 November 2015
The Westin Cleveland was awesome! Celebrated our 10th Anniversary and were treated to some extras including a nice bottle of wine and a fruit basket. Super friendly staff that helped us in getting around downtown. Would definitely stay there again!
Liked: Great, easy experience!
Lisa Mon, 25 March 2024
Superb
Kelly Sun, 24 March 2024
I liked this hotel, and...
Liked: Very clean, newly updated, convenient location.
Disliked: The bed was a little bit hard
Adams Fri, 22 March 2024
My overall stay was excellent.
Liked: I enjoyed the location, it was close to everything downtown area, the rock ‘n’ roll museum and other attractions or in walking distance, there was a St. Patrick’s Day parade that was amazing! We were very close to all of the stadiums. The casino was also in walking distance. This hotel was nice & very friendly. There was a young gentleman that was a greeter that greeted you very pleasantly. Upon our arrival & upon our leaving he was very respectful and wished us a safe travels & stated that he hope we enjoyed everything that the hotel had to offer. Supposed to be back in Cleveland next month, so hopefully the only issue that I did have gets resolved, because this would definitely be our go to place to stay. My husband was extremely relaxed!! Which was well needed.
Disliked: I was charged for my room on a card and was told that it did not go through. Had to use another card to get my room. I am still waiting for the hold to be released from the first card. No resolution has been done as of yet, my financial institution states that it is the hotel that is still holding the funds. When my other card shows that the services has been paid. I contacted the hotel spoke with a representative. She said that they would look into it and get back to me. I still have not heard from anyone as of yet. I still have a hold on my bank account of over $500. This was the only downfall that I honestly say I endured during my stay, and currently still enduring.
Valerie Mon, 18 March 2024
Very nice room for the...
Liked: Conveniently located to events and attractions in downtown Cleveland. Great walk-in shower. Staff were extremely friendly and helpful. Restaurant and bar located within the hotel.
Disliked: Cost of parking: $35 per day to self park, $45 per day for valet.
Genevieve Sun, 17 March 2024
Very good
Jeffrey Sat, 16 March 2024
Absolutely fabulous stay with wonderful...
Liked: I love the rooms I love the view. The love that you had bell service and a wonderful Bellman named Cameron took care of everything I needed. Lisa at the front desk was very welcoming and kind of directed me to wonderful places.
Disliked: I can’t think of anything
Robin Wed, 13 March 2024
Overall it was very nice...
Liked: Location nice view of Lake Erie and downtown. Room was spacious.
Disliked: Decor a bit outdated.
Shannon Tue, 12 March 2024
Superb
John Tue, 12 March 2024
Nice property, great location, but...
Liked: Staff were courteous and polite but request for room cleaning went unanswered two seperate times
Disliked: Attentive cleaning
Craig Sun, 10 March 2024
Very good