The Westin Annapolis Guest Reviews
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0.6 miles from Annapolis centre |
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Duy Thu, 28 March 2024
Superb
Liked: Awesome room and location. The shuttle was very nice. Place was quiet and clean.
Disliked: Staff ignored me for a while - no one helped with luggages, front desk did not even acknowledge me standing there waiting for 10 minutes while helping someone unload a cart, leaving me unsure if anyone was manning the front desk at all - I get it, but a "I'm helping with this unloading will be with you when I'm done" would have been nice.
Awalt Mon, 25 March 2024
Very good
Brian Mon, 18 March 2024
Good
Paul Thu, 14 March 2024
Exceptional
Lynette Thu, 14 March 2024
Good
Liked: Large room, helpful staff, good location, clean
Disliked: Bed was too soft. Getting to lobby/parking was difficult and signage was unclear. Ended up doing valet parking on their word it was cheaper. Not a bad price, just wasn’t expecting to pay much for parking.
Veronica Sat, 9 March 2024
Exceptional
Joseph Sat, 9 March 2024
Nice clean rooms, but not...
Liked: The food staff was polite and attentive. The mattresses were outstanding; we were mad at ourselves for forgetting to get the brand of the mattress before we left. The room was extremely clean and smelled nice.
Disliked: We booked a single king bed, and we ended up with two double beds. The front desk staff representative copped an attitude when I told her about this, and coolly informed me that they don't guarantee room type when booking through a third party such as booking.com. They also shortened my stay from three nights to two in the middle of my stay (I saw it flip in the middle of the night on the second night and thought I must be reading things wrong), and then they again blamed my use of a third party booking sight for the mistake. They extended my stay in the end, but it was extremely aggravating. I would also like to say that the property specifically asked me to reach out if I had a problem, then didn't respond to my reply email. Very poor customer service!
Scott Thu, 7 March 2024
Very good
Liked: Beautiful
Disliked: The food and food service was not up to par for the hotel
Paul Mon, 4 March 2024
Superb
Liked: Everything on the inside was outstanding.
Disliked: Parking having to pay every time u leave the facility is crazy to me.
Michael Fri, 23 February 2024
Exceptional