Wonderful and personal treatment by the staff.

Liked: Superb and friendly service.

Exceptional

First and last time at...

Liked: The building itself is beautiful.
Disliked: This is, for sure, my first and last time at a Ritz-Carlton Hotel. I paid over $800 for a night, and I received very mediocre attention from the moment I stepped in until the moment I left. They were primarily rude and didn't care to make a guest feel comfortable. On top of everything, they tried to give me an inferior room that I had to complain about for them to change, and they wanted to bill me for charges like a double parking overnight fee and breakfast that I had already paid. So, I had to complain twice to get those refunds they did by “mistake.”I will never stay again in a Ritz-Carlton.

Exceptional

Exceptional

Exceptional

Just ok.

Liked: Great location and liked that the gym was 24 hours though a little dated.
Disliked: Didn’t clean my room until I asked. Inconsistent with turn down service. Did not communicate about complimentary internet. Also when my friend and I were trying to get her stroller up the stairs none of the doormen offered to help, they just stood and watched us struggle.

Passable

Average.

Liked: Location and rooms nice
Disliked: The public areas were ghastly. They managed to turn a gorgeous historical building into a depressing and cheap looking public room. The Christmas tree was super tacky.

Very good