The Inn at Henderson's Wharf Ascend Hotel Collection, Baltimore

The room had a beautiful...

Liked: Breakfast was good - limited items but were of good quality
Disliked: More choices of bread

Disappointing

Liked: The staff is very helpful, nice and responsive to problems they have little control over.
Disliked: We arrived around 11pm and immediately found that the mattress in our king room was very deformed with an odd, large lump in the middle which made it impossible to sleep on it. In addition, the phone in the room was not working. After informing Eric, the manager on duty, he was unable to find us another available king room. Therefore, he and my husband turned the very heavy mattress around so the lump was at the bottom of the bed, allowing us to sleep on the mattress more or less comfortably. He gave us a 50% discount and said they would upgrade us to a better room the next day, which they did. Needless to say, it was not an ideal experience but the staff was as helpful as they could have been under the circumstances.

Very good

Beautiful hotel and great location...

Liked: Location was great. Room was attractive. Room accommodations were adequate. Everything looked & smelled clean. HVAC system allowed us to sleep…no unpleasant noise or odors. Plenty of hot water.
Disliked: Breakfast was disappointing. Full kitchen was advertised…MIA. Plain scrambled eggs would have been nice. Carbs galore…protein not so much. Instant oatmeal on the menu but no way to prepare it. Warm croissants were brought out after we were finished eating. Parking is a challenge. Security system is appreciated but not user friendly. Had to talk to outdoor intercom to get in the gate to get my car and to exit the lot. My short wife needed a stool to get into the high top bed. Glad the front desk found something that worked, otherwise she would have had to sleep in one of the chairs.