Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.

Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.

Good

N/A

Liked: Historic
Disliked: N/A

I won’t be back

Disliked: The hotel is old and desperately needs to be renovated. The carpets are worn and in some areas tattered. The hotel room bathroom had multi areas of rust along the door frame and the wallpaper was peeling off the wall. The bathroom door handle fell off the first time I tried to close the door. The beds are full size and too small for average adults.

Superb

Superb

Liked: Nice view good location en the park at front was amazing

Exceptional

My stay served it’s purpose

Liked: The pool and the quietness of the hotel
Disliked: My refrigerator was dirty and sometime the front desk was abandoned

Very poor

Passable

Liked: There was no breakfast location was good
Disliked: I room closer to the elevator or ground disabled