Super 8 by Wyndham Chicago/Rosemont/O'Hare/SE Guest Reviews
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1.3 miles from River Grove centre |
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Daniel Fri, 15 March 2024
The property manager has the...
Liked: Wifi was actually decent
Disliked: - The room was smelling mold.- Furniture had holes on it and weird dark stains.- Bed sheets and pillow covers had blood stains, the blanket had holes on it.- The carpet floor had several burn areas (possibly cigarette burns) btw room is supposed to be smoke free.I actually bought some bed sheets at Costco so I could sleep the night.When I spoke to staff about modifying the reservation from 3 days to a single one (they have a 1 night cancelation policy) few things happened:- Booking said they need to contact the property to shorten the stay, but the property never answered the phone or email for the past 2 days.- Staff member has very specific orders to never call or contact the manager after 6 pm.- Manager only works between 1 and 3 pm and doesn't read emails ( I wish my job was like that). Don't wait for the manager or else they will charge you another stay.- Property charge the full stay at check-in, not check-out, so any modification means reimbursement.- Property cannot modify or cancel stay because it was made via booking.- Booking.com cannot modify or cancel the stay without contacting the elusive manager.Calling Windham booking (parent company of Super 8) and escalating the issue a few times, drove me to their care team and they were the only ones able to take ownership of the issue and provide me with some hope I ever get my money back for the last 2 days after my check-out.I still don't have my money back after my check out and I am still waiting for Booking.com to be able to reach the property management and shorten my stay to a single day.Apologize for not posting any photos, as it will make my review 18+ view rating.
Guillermo Fri, 23 February 2024
Good
Dave Sun, 21 January 2024
Great
Liked: Everything was great
Disliked: Happy with everythinggreat
Eduardo Sat, 20 January 2024
Good
Andrea Mon, 15 January 2024
Exceptional
Wolf Fri, 5 January 2024
Saturday and Sunday were good...
Liked: The room was clean and comfortable beds.
Disliked: On Monday 1 the room next was Extremely loud and the staff said they talked to them and the people still put the music loud to the point I had to leave because I had to get up to leave early to drive back to Wisconsin so basically I drove back with no sleep .
Andy Wed, 3 January 2024
Exceptional
David Fri, 22 December 2023
Very good
Shermeka Mon, 18 December 2023
Bad
Shermeka Fri, 15 December 2023
Friendly n clean environment
Liked: Nice
Disliked: Clean