SpringHill Suites by Marriott Louisville Hurstbourne/North Guest Reviews
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10.4 miles from Louisville centre |
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Colin Sat, 23 March 2024
Terrible hotel, not clean, staff...
Liked: Honestly, there wasn’t anything i liked about the property.
Disliked: We booked our room 2 months ago as a king suite with sofa bed, get there and they “overbooked” and we ended up with two double beds. Lady at front desk said that it was 100$ more for the room with the 2 doubles. Online says it’s cheaper. Make that make sense. There was food/food wrappers underneath the mattress. stains on the beds and on the couch. No parking at all by the time we checked in. House keeping was pounding on our door at 9am when we just got to sleep at 2am from how loud it was. You can hear everything. Thudding above us all night long. By far the worst hotel i’ve ever stayed in.
Karen Fri, 15 March 2024
Exceptional
Amber Mon, 4 March 2024
Very good
Liked: Breakfast was fine . Overall the place was nice clean and quiet during the stay .
Disliked: The bathroom door kept getting stuck .
Ashley Fri, 1 March 2024
Exceptional
Shaw Mon, 26 February 2024
Good
Jodi Sat, 24 February 2024
Superb
Abdi Thu, 22 February 2024
Pleasant
Rebekah Mon, 19 February 2024
Pleasant
John Fri, 16 February 2024
It was a failure and...
Liked: They did not honor my reservation and denied me a room at the hotel. I turned around and drove home. I will NEVER use your service again. Lost a client as a result.
Disliked: Your service is a fraud. The hotel denied me a room indicating that my reservation was invalid. I tried for two hours to find an alternative, then drove back home after midnight.
Mary Mon, 5 February 2024
It was fine
Liked: Always clean
Disliked: As we were packing to leave hotel staff used a pass key to let themselves in the room. Mistakenly of course thinking it was empty I assume. But there was no warning or knock, luckily I was standing in front of the door.