SpringHill Suites by Marriott Houston Rosenberg Guest Reviews
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3.7 miles from Rosenberg centre |
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Amy Sun, 24 March 2024
Passable
Liked: Front desk clerk was very friendly. The hotel is on a good location to shopping and dining.
Disliked: The room had a very musty smell and the bed linens had hair in them when we pulled them back to get in bed.
Tyler Mon, 18 March 2024
Pleasant
Brittani Thu, 29 February 2024
Night shift staff were good....
Liked: The property design was nice. The night shift worker was very pleasant even with the heavy flow of people due to a cheer competition. Breakfast was good as well.
Disliked: They room I had included a sleeper sofa and trundle bed. When I pulled the trundle bed out it was dirty. Had crumbs and candy wrappers in it and no sheets. Went and let the night shift person know and she was very apologetic and offered to move me but we were already settled in and it was late. She supplied me with several clean sheets. She offered a credit for the trouble but I did not have my account number and told her I’d be back to supply it. Then I was ready to shower there was no hot water which was really frustrating because I’d had a long day and was looking forward to a shower before having to be up early for my daughter’s competition. I called and let them know and they stated they were aware of the issue and it would be fixed within the next few minutes and for me to try again. I waited and tried again and still…cold water. I was exhausted so I went to bed and had to get extra early to shower. As I checkout in the morning their was another lady and I let her know I was advised to come back about my credit and she said the girl last night didn’t have authority to give credit and was she was not very pleasant at all and I assume she was management based on that comment. Far from the hospitality of the night shift worker. She did however offer me some points on my account once I showed her the pictures of the trash in my bed from the night before.
Keith Sat, 17 February 2024
Great night excellent facilities
Liked: Everything
Disliked: NA
Veronica Mon, 29 January 2024
Quick, easy, clean and comfortable.
Liked: The location was great! We didn’t have to get on a main road to get food or go to a store. The room was very nice and clean. We loved that the toilet was separated from the shower.
Disliked: Everything was very nice.
Velva Sun, 28 January 2024
Exceptional
Sherrie Wed, 3 January 2024
Exceptional
Liked: The room was very clean and the staff was very polite.
Verified Hotel Guest Tue, 2 January 2024
Liked: Location, cleanliness, friendly staff
Hakki Thu, 28 December 2023
Good
Marlon Mon, 18 December 2023
Exceptional