We booked this one specifically because of the pool. Pictures were way out of proportion; the pool is tiny and was FULL of kids screaming and splashing and jumping in. They also were playing in the hot tub without parents and made it impossible for our family to use it. When we came back later that evening the pool was closed. The staff person lied as to why. We found out minutes later - she offered others use of one of your other facility pools but had not offered us that choice. It was -10 that night, brutally cold, but we still jumped back in our car to go use the courtyard pool which again had way too many people. So we drove back. Halls and elevators dirty. And the worse was breakfast was a nightmare - you really need to put food in a more open area. There were way too many people trying to get in and out of an 8x10 room; kids were pushing; kids screaming, crying and lines of people trying to use the waffle machine. It was horrible, I didn't get anything. I tried. But. The problem could have been solved if people were not entering and exiting a closed off area that was too small and not enough equipment. Waffle toaster. Juice machine. Just couldn't get beat them and we were on time restraints. Maybe even have people sit at their table and wait for a ticket or something so that the moms are not dragging their 8 kids through the breakfast line and arguing with them and using everything. Some kind of order is necessary. Other hotels have you sit. Someone comes over to ask you if you want coffee or juice. Get it and then you can get your food in an orderly manner. Paid way too much for this room when I had a wide variety to chose from and I chose you. There were many as nice for less $$.

Liked: Front desk staff is a Ten ( except 1 person).
Disliked: Pool closed. Halls and elevators dirty; breakfast was a nightmare - you really need to put food in a more open area - there were way too many people trying to get in and out, pushing, with kids screaming.

This guest did not leave comments about this hotel.

Superb

Liked: Room was spacious and comfortable. Breakfast offered a wide variety of options.
Disliked: Could use more TV channel options.

Liked: The young Asian woman at the front desk has this aura about her. She is One of the nicest people Ive ever met and has hospitality in her blood. I have been Emotional lately and she gave me an ear to talk to. She honestly made my whole stay better.
Disliked: Incidental return duration is extremely hard on me as I have a son who is turning 4 in just a few weeks. I am not the most well off when it comes to my income, and this is just a little worrisome as I am expecting those funds to help with my sons party

Loved our three day stay....

Liked: Close to highway. Clean quiet room and comfortable beds. Staff friendly and helpful. Good coffee available along with breakfast options.
Disliked: Everything was great.

Very good

Liked: . The suit layout and decor.Glass sliding doors
Disliked: Bed a bit to small for a king sizes. AlsoA bit to hard

Good employed

Liked: Everything
Disliked: Everything

Superb

Liked: Each room is a suite. Mattress and pillows very comfortable. Late check out by most Hotel standards...noon Great free breakfast.
Disliked: An issue to me was the placement of the air conditioner / heater right next to the bed. I'm used to sleeping on the left side of the bed, but had to switch to the right side because of this. Not sure if this issue is common in every room.

Exceptional