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Sonesta ES Suites Cleveland Airport eee - (855) 261-9021
Sonesta ES Suites Cleveland Airport, 17525 Rosbough Boulevard, Middleburg Heights, OH -(855) 261-9021
Area: Airport South - Middleburg Heights - Strongsville Area
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BOOK ONLINE OR CALL - (855) 261-9021
3.55
HOTEL RATING: 
GOOD
3.55 out of 5 (568 Ratings)
0.6 miles from Middleburg Heights centre
BOOK ONLINE OR CALL - (855) 261-9021
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Hotel Description
Sonesta ES Suites Cleveland Airport is 10 minutes from the Cleveland Hopkins Airport and offers an airport shuttle. The all-suite hotel also offers a 24-hour gym and SportCourt outdoor pool and free WiFi. Each room at the hotel is furnished with separate living and sleeping areas and kitchenettes. A large work desk and cable TV with pay-per-view movies are also provided. Guests can use the picnic area and the laundry facilities. Business services are available. Downtown Cleveland and the Rock and Roll Hall of Fame are 20-minutes from the hotel. The Cleveland Metroparks Zoo and Progressive Field sporting venue are also 20 minutes away.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
E
Fitness Center
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
u
Swimming Pool
Other Amenities
` Airport Shuttle
` Free Parking
` Pets Allowed
` Laundry
` Meeting/Banquet Facilities
` Parking
` Tennis Court
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Internet services
` BBQ facilities
` Non-smoking throughout
` Ironing service
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` 24-hour security
` Airport Shuttle (Free)
` Facilities for Disabled Guests
` Family Rooms
` Non-smoking Rooms
` Daily Housekeeping
` WiFi available in all areas
` Business centre
` Fitness centre
` Free WiFi
` Lift
` Hot tub/jacuzzi
` Key access
` Key card access
` Security alarm
` Smoke alarms
` CCTV in common areas
` CCTV outside property
` Fire extinguishers
` Use of cleaning chemicals that are effective against Coronavirus
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Contactless check-in/check-out
` Cashless payment available
` Screens or physical barriers placed between staff and guests in appropriate areas
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Guest accommodation sealed after cleaning
` Physical distancing in dining areas
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Physical distancing rules followed
` Guests have the option to cancel any cleaning services for their accommodation during their stay
` Delivered food is securely covered
` Parking on site

Sonesta ES Suites Cleveland Airport Guest Reviews

Overall Average Score: 
Good (3.55 out of 5)

Write a review

1

Poor - 1.0 out of 5

Randi, Port Cl, visiting Cuyahoga County Fairgrounds Wed, 25 October 2023

Was not impressed. I will attach photos and video. 59 minutes before my show the general manager says to desk clerk, tell her she can have her money back. On 2 rooms b4 my show. Wow. No compassion. I asked for a new room due to following and again pictures and video to accompany. Kicked in door with 2 screws holding lock on, not safe as I stated. Dishes in dishwasher, I don't work there to clean and put dishes away. Finger prints and sticky stuff on end table and TV. 6 inch yellow circle on bed, yeah. Which I had to strip and change myself as no one could bring it. Cob webs everwhere. Heater room open. You have an internal leak in the walls which allows water damage and big drops of paint filled with water. Shower curtain hanging on by rachet screws. Partying in the parking lot. Smoking weed in the halls or it was just that trifling of a smell. I complained like 6 times with no empathy. Complained face to face, perfectly brainwashed answers with no compassion or integrity for people wanting a safe place away from home. Do better!

Liked: My family came.
Disliked: Whole room.

1.5

Poor - 1.5 out of 5

John Tue, 23 April 2024

Poor

1.5

Poor - 1.5 out of 5

Carlos Mon, 22 April 2024

First and last time...

Liked: Location is good. Close to restaurants and convenience stores. Lobby facilities are clean and set an expectation of what your room will be like (unfortunately not). There is a shuttle that can pick you up from the airport.
Disliked: Once we got to our room we noticed that there were dirty rags and disposable gloves sitting on the floor at the front door. Once we went inside saw that the room's floor was dirty. Decided to call the front desk to report this and when I picked up the phone, it was filthy! A new room was offered. This one was a little bit better. However, the bathroom floor felt flimsy, there was only one towel in the bathroom (for a party of 4), and the toiletries were of poor quality. Luckily we only stayed for one night.

2.5

Fair - 2.5 out of 5

Hannah Sun, 21 April 2024

Passable

2

Disappointing - 2.0 out of 5

Gregory Wed, 17 April 2024

Disappointing

Liked: No breakfast
Disliked: Toilet . You felt like you were sitting on floor.

2

Disappointing - 2.0 out of 5

Cordel Mon, 15 April 2024

Would have been better if...

Liked: The location was close to where I needed to be. One of the front desk worker was really down to earth.
Disliked: Room wasn’t cleaned fully. Sheets and comfort had stains. The tub took 10 mins to drain after a shower. Plus no breakfast.

1

Poor - 1.0 out of 5

Dj Sat, 13 April 2024

Worst hotel during the best...

Liked: The beds were the only saving grace for this room. The lift was nice but still stinky
Disliked: Everything else. Filth. Stuff on the furniture (orange pop) the sofa was beyond stained, the place reeked of urine, the carpet was filthy. Hair in shower we never used. Worst ever.

5

Exceptional - 5.0 out of 5

Garrat Thu, 11 April 2024

An excellent stay

Liked: Very spacious with plenty amenities
Disliked: no oven and the pool was not open and it was take outyour own trash.

3.5

Good - 3.5 out of 5

Kendra Wed, 10 April 2024

Good

Liked: Location was good. A lot of dining options, several within walking distance. Staff friendly. No breakfast available. Some outdoor sports activities for kids.
Disliked: The room appeared to be clean, however there were a lot of sloppy fixes (shower leaks with water squirting into the bathroom area, spilled paint where the drywall had been fixed in the bathroom because of the leaking water), peeling paint, a light in the kitchen that would go off and on again every 2-3 minutes. The shower had dirt and grit on the floor (it just didn't get completely cleaned up), trash under the pull-out sofa. The buildings overall seemed dated and in need of some TLC. Minimal supplies for the room. 2 towels for a suite that could sleep 6. No extra pillows, bedding for pullout. Had to ask for everything that we needed that should have been in the room.

1

Poor - 1.0 out of 5

Ariel Mon, 25 March 2024

Horrible would never stay there...

Disliked: It wasn’t clean no hangers not enough towels and rags , sink was broke water wouldn’t get hot and staff was rude

4.5

Wonderful - 4.5 out of 5

Joani Mon, 18 March 2024

Superb

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Sonesta ES Suites Cleveland Airport 17525 Rosbough Boulevard, Middleburg Heights, OH