Sheraton San Diego Hotel And Marina, San Diego

The facilities are excellent, the...

Liked: The rooms were clean and comfortable
Disliked: The staff was not helpful at all, when they gave me the room I asked where it was they told me that the second floor when I looked for it I did not find it I asked again and after half an hour of waiting they told me that it was in another building they told me to wait outside for the bus to transfer me to the other building, All the staff was not helpful at all it has to improve until the supervisor has to improve how to treat the tourist they were not helpful to me.

Exceptional

Liked: Angel at the small store that provided a simple breakfast was awesome. I have food allergies and he was so accommodating for me! A+ for him!

So many positive things going...

Liked: Clean, updated, view, shuttle to the airport, excellent staff, elevators with no issues, everything working, no overpowering smells, deli in between the two buildings, in room coffee, no noise issues from other guest’s rooms. Shuttle driver did not ask which tower we reserved. Dropped off at the wrong tower and the desk personnel accommodated us in the updated tower. That’s good management when the staff is allowed to make decisions as this. Way too many companies put the staff in the middle of the upset customer and the self important manager.
Disliked: With the exception of the deli down the street, food prices are exorbitant. It wouldn’t be so bad when you have a rental car but the nightly parking fee is also exorbitant. It’s like they’ve got you hemmed in so you must pay. Then there is no thought of even having a simple muffin available for breakfast. Oh come on. That to me is pathetic.

We talk to the front...

Liked: The room was a great location overlooking the marina. We loved the balcony.
Disliked: The toilet leaked and the bathroom floor was wet and icky.The AC made a high shrill sound so we had to turn it off.

Very good

Disappointing

Liked: Location was great. The Marina view was also pretty wonderful.
Disliked: The $10.00 to $15.00 per day wifi was nuts. The advertised price was 204 per night but then there are a bunch of fees and it really ends up being closer to $300 per night. Just advertise the actual cost of the thing instead of hiding the charges till you check in.

Exceptional

Liked: The bed is comfortable

Fulfilled needs

Liked: Cafe
Disliked: Faucets in bathroom did not work .carpet stained

Passable

Liked: The room was comfortable - the air conditioning/heating was responsive.
Disliked: Charge extra for internet! I travelled to 26 countries last year and not once encountered that!A shameless money grab!

Great place for one night...

Liked: It was nice that we could keep the room cold at night and the lobby smells good. That's about it.
Disliked: This is a VERY dated hotel, with low popcorn ceilings in the halls and rooms. The wifi is horrible - it comes in and out. The bathroom products will have you smelling like a man - not sure why they don't have a more neutral scent. The toilet seat didn't fit the toilet properly and slid around, plus it had a patch where it had been damaged. Dirty fan doesn't work in the bathroom so we have to blow dry the mirror to see anything after a shower. Some nasty black spots on bathroom wall and bad patch job on the wall. Stains on the carpets - gross. Broken equipment in the gym. We have a coffee maker in the room but no coffee pot with it! Something broken off in the elevator and exposed wires. The ice machine on the floor didn't work, so we had stop to buy ice each day when we went to the beach. We ended up with a room in the tower which is a 5-10 min walk from the main hotel. There is one restaurant in this building and one in the other and absolutely NOTHING in walking distance. Not sure why we are charged $50 per night to park as we are out here in the boonies, other than it's the only option so they have a monopoly on it. Our first afternoon in the room after a day at the beach, we opened the slider to our very tiny balcony for some air, and instead got the constant racket of helicopters. Keep in mind we paid extra for a water view - and are looking across water at the navy base. This hotel is smack in the middle between the airport and the naval base. My bad for just seeing that it was on the water and not looking at what was around us. It makes sense now why we saw large groups of pilots in the lobby - its a great place to stay for 1 night only if you are a male pilot! Families - there is nothing nearby to do - this is not a family friendly resort, even if they charge you a "resort fee." We will never be back. 3 weekday nights cost us just under $1115 with all the fees, taxes, and parking! This is a $200 a night hotel at best.