Sheraton Grand Chicago Guest Reviews
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3.2 miles from Chicago centre |
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Robert, Leawood, visiting Shaw's Crab House Chicago Mon, 16 May 2016
We came up for a family gathering. While we were the only ones at The Sheraton, we were very pleased with our accommodation and amenities.
Liked: Check in was quick, easy and very friendly staff. The room was very clean and nice. The hotel location was excellent for walking.
Disliked: Nothing.
Leanne Sat, 23 March 2024
Superb
Anna Thu, 21 March 2024
Great hotel minus the staff
Liked: Loved the location of the hotel.
Disliked: I booked this hotel and wanted to know if we can do an early check in, we called 3 separate times and were told that yes we can check in as early as 8am for a fee of 60$. We were fine with the charge. Even called the night before our booking to make sure we can check in at 8am. Once we got to the hotel we were told our room won't be ready for sometime and they aren't sure what time it will be. I was quite upset and was told they will do their best to get us a room asap and our early check in fee will be waved due to the inconvenience. We finally got a room around noon and after we checked out realized we were infact charged the early check and when I called to clear it up a lady told be she will look into it and get back to me... it's been over 24hours and I still have yet to hear from her even after leaving another voice-mail to follow up.
Bogus Thu, 21 March 2024
Relaxing, fun, festive - this...
Liked: I loved the location and how easy it was to navigate throughout downtown to and from the hotel.
Disliked: Parking is very expensive.
Lucy Thu, 21 March 2024
Exceptional
Jadidi Thu, 21 March 2024
Didn’t like it
Liked: Location
Disliked: I booked the river view and I called several times to booking and the hotel before our stay to confirm the view. However they gave us water view which is the lake and only the portion of the river. I asked the manager for a switch after I got the room but they refused.I went there for st Patrick day but I couldn’t see anything from my window( just a portion of river). So disappointed. Also, facilities were poor, only a small pool which was too crowded. Overall it didn’t worth the price, u can find better hotels with same price and same location.
Jenine Mon, 18 March 2024
Exceptional
Rebbecca Mon, 18 March 2024
Great location at a reasonable...
Liked: It is in a wonderful location, close to shopping, attractions, and restaurants. The room was clean and comfortable, and the staff was very friendly.
Disliked: It had a "Riverview," but on higher floors, it is hard to see the river. Hotel does charge a resort fee, but that fee includes a daily $25 food & beverage credit (plus other benefits). We used the credit on room service for dessert.
Hiroshi Sun, 17 March 2024
Very good
Ronald Sun, 17 March 2024
Exceptional
Larry Sun, 17 March 2024
Poor
Liked: The view from the room.
Disliked: That I was on the 29th floor. And was locked out of the room twice. And I couldn't even open the refrigerator. I ordered food, but I cancelled the order because it didn't come in over an hour.