Seralago Hotel And Suites Main Gate East Guest Reviews
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6.9 miles from Kissimmee centre |
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Yanina Mon, 25 March 2024
Bad bad bad.
Liked: It was in a good location
Disliked: The room had mold. The mattress were dirty. The Murphy bed was nasty. The couch was dirty. The door had a large opening in the bottom and something could crawl in. The refrigerator didn’t work. The room had roaches. The furniture was very dated. The overall stay in the room was awful. I would never recommend it to anyone nor would I ever come back there to stay. My son had to change his room 3 times before he got one he would stay in. One of the staff members lied to him about the rooms. I would rate it a zero if I could.
Amanda Sun, 24 March 2024
The hotel was not fancy....
Liked: The room had a bonus bed that we weren’t accounting for which was perfect because the kids didn’t have to share a base which saved some bed time commotion.
Disliked: The pool bar and cafe were not open on the weekends like it said in the welcome email so we had to change our evening plans a couple nights to leave the property rather then stay and swim and have adult beverages
Angela Sat, 23 March 2024
Disgusting and dirty!!!! Don’t stay...
Liked: The location
Disliked: Everything! It was absolutely disgusting. I have never been to a hotel that was so gross I had to immediately check out. The room was DIRTY! There was old food around the bed. The bathroom was filthy. Hair everywhere, the bathtub and toilet were dirty. The bathroom door would barely close since the toilet was in its way. There was no toilet paper holder, the tp was hanging on a rusty piece of metal where the holder should have been. The “mattress” in the kids room was basically a mattress pad and had food/ trash left over. The room didn’t even have trash can. There amount of caulk coming up from the bathroom vanity was unbelievable. I’m pretty sure they didn’t clean it from prior stays. The hotel didn’t feel safe either. It seems it’s more of a hotel that people are living at versus for travelers visiting the area. I had to cancel my reservation and find another room asap since it was getting late in the evening. I have requested my cancellation fee be refunded due to the fact that room was unlivable. I was very disappointed. I’ve stayed here multiple times in the past. It was never a five star hotel but it was always a budget/ family friendly hotel close to Orlando entertainment.
Ingram Fri, 22 March 2024
Very poor
Bernardo Thu, 21 March 2024
Passable
Celebration2020 Thu, 21 March 2024
Great price and location, that's...
Liked: The only thing good about this place is the price and the location.
Disliked: Check in ok. Their restaurant, food court and pool bar only open certain days and times. No housekeeping. We booked the family suite with a queen bed, single bed and bunk bed. The single bed did not have a blanket, just a pillow and flat sheet wrapped around the bed. the partition around the kids area was very wobbly. I had to make sure the kids were careful around those walls. Bathroom light was very dim. If you need a coffee maker, you have to request it from the front desk. Could have used a dresser for clothing rather than a desk that actually got in the way. Cabinet the TV was on had 4 small drawers and cabinet with broken doors. The cabinet was a big waste of space which could of been converted to more drawers. Better yet, get rid of the the big oversized cabinet, put your tv on a wall and put in a nice dresser. The room really need to be updated with more accessible outlets that actually work. Now onto the outside. Very dirty, garbage all around. Playground locked, Hot tub in the front area was hot, but the jet streams were not working. The hot tub area is dirty and unkept. Missing bricks by one of the gates to the hot tub. At night can't see the hole it left behind and someone hurt themselves coming in. Front pool had broken lights. We just thought the lights were out until my grandson swam past one and felt like he got stung. He jumped out screaming, so pool was over after that. There are also people who live in this hotel, they just change rooms every so often. I only stay here when my budget is low, otherwise, I go to other places.
Rose Thu, 21 March 2024
Passable
Sandi Wed, 20 March 2024
We only needed the room...
Liked: The room was spacious.
Disliked: It took over an hour to check in and we are over 60 y/o's and only stayed 1 night and were placed on the 2nd floor with no elevator.
Natow Wed, 20 March 2024
Overall love the lay out...
Liked: Could've been better kept with cleanliness & upgraded furniture the desk seemed to be falling apart due to wear an tare from being round for sometime!!
Disliked: Ice machine was signs indicating where ice machine are located and when u go there's no ice machine in sight, come to find out there's one ice machine located akk way in front. Which is extremely inconvenient considering we were all way in way back last building so was little walk to get all the way up front especially for ice machine which would be at least every other building of not every building which I believe is considered feasible.
Hector Wed, 20 March 2024
Poor