Very expensive so horrible service...

Liked: The location, close to Lincoln road and the beach.
Disliked: The hotel is super outdated. Everything seemed to be fallen apart in any minute.There was a construction nearby which was very noisy early morning and made dirt to fall over the hotel all day.There was no frigobar. There was a fridge stuffed with payable items but you could not even move a thing to chill your stuff cause they were charging you even though you put it back a sencond after moving it. If you wanted an small fridge within the room, it was an extra charge of USD35/day which is unacceptable.Bed was broken and super noisy. My colleagues complained about the same thing. You could wake yourself up from the noise of it just turning during your sleep.Shower hard to adjust. Crappy flower making unpleasant the bath. Room service was coming in the room all the time interrupting sleep and making awkward situations. There was no way to flag the room for not disturb.Pool had very little sitting places and always occupied.Bartender around the pool area were super slow and not focused. With luck you wait 20 minutes to take their attention.Pool shower was broken. People which provides towels for the pool were never there and you have to wait long time to get them.They provide sunbades but not the umbrellas (unacceptable) and wanted to charge extra USD 20 for them. Sunbades were broken and cushions tired. People from the beach never had towels and with luck they will bring some after an hour or two.

Very good

Liked: Front desk staff was charismatic and helpful.
Disliked: Could use a remodel for the rooms

Liked: The staff was really nice. Front desk staff, a special shout out, was amazing. Such high energy and always made me smile. Live music in the lobby. Valet staff was nice.
Disliked: It was just a hotel. Nothing about is said- pay more money to stay here. Beach access is the same as other properties, room decor really needs to be updated. Some Amenities are there but not to level I actually expected. For a 4.5 star hotel.

Exceptional

Beautiful stay

Liked: Location and staff
Disliked: Cleaning of the room

Horrible experience

Liked: Nothing
Disliked: Everything

Passable

Liked: The location and staff were great. The live music was also a nice touch in both the lobby and at the pool.
Disliked: Our bathroom door did not close properly and we were next to the freight elevator so it was extremely loud and therefore did not get good quality sleep. There was construction going on at the hotel ne t to us which was annoying during the day.