Sonesta ES Suites San Antonio Downtown Alamo Plaza Guest Reviews
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0.6 miles from San Antonio centre |
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Rhonda Sat, 20 April 2024
Good
Liked: Location was perfect, walking distance to the river walk and other main attractions. Slept well and hot showers which are our priorities when travelling. Complimentary breakfast. Would definitely stay here again but not if I needed laundry facilities.
Disliked: The laundry facilities, it's just weird. You have to get an app so you can register and load money onto but doesn't work for international mobiles so you have to call customer services. Then when he finally responds, he advises you of a mobile number (which is the account number) and gives you a pin to enter so that you are registered for the app, then you can load your credit card details onto and get electronic tokens. This all seemed a bit sus to me, wasn't sure if all international travellers use the same account number, it definitely didn't feel secure so I took a pass. It may be fine but it was an awful lot of hassle just to do some washing, not to mention the international mobile calls trying to get through to customer services. The night manager was no help, he said that it was not their issue however the day staff were fantastic and found a work around so I could catch up on some necessary laundry.
Carlos Fri, 19 April 2024
Good
Liked: Room was spacious in general and had a great view. Location is perfect walking distance from riverwalk.
Disliked: Room was for 3 people. Sofa mattress needs to be upgraded, not comfortable at all.
Bernard Thu, 18 April 2024
Liked: location
Disliked: the place needs an update
Ladelia Thu, 18 April 2024
Very good
Sam Mon, 15 April 2024
Liked: Clean room, lots of space.
Disliked: Check-in staff at 3:30am (had a 4h train delay) was difficult to understand due to a thick accent and unhelpful. Told us our reservation had been cancelled as a no-show, we had been charged for the night, but could pay for an extra night to get a room.
Minerva Mon, 15 April 2024
good
Liked: the location
Disliked: The breakfast staff need a taste pancake maker and coffee it ran out to fast .
Stephanie Mon, 15 April 2024
Great location and stay
Liked: The staff was fabulous, breakfast was delicious, and the hotel was a great location to easily walk through downtown. The room was big enough for our family of 4 to be comfortable and the kitchenette was nice.
Disliked: The beds were not the most comfortable, but I'd still stay again thanks to everything else being A+
Minerva Mon, 15 April 2024
good
Liked: the location
Disliked: The breakfast staff need a taste pancake maker and coffee it ran out to fast .
Stephanie Mon, 15 April 2024
Great location and stay
Liked: The staff was fabulous, breakfast was delicious, and the hotel was a great location to easily walk through downtown. The room was big enough for our family of 4 to be comfortable and the kitchenette was nice.
Disliked: The beds were not the most comfortable, but I'd still stay again thanks to everything else being A+
Naomi Wed, 10 April 2024
Great location and friendly staff
Liked: Great location and the room was well designed with small kitchen. We were given one with a lovely view on the top floor. Minutes walk to the Alamo etc
Disliked: The breakfast was chaotic with queues everywhere and not enough seats. I dont really understand how you can have breakfast tacos with only the filling but there was nothing else. The room was well appointed but missing basics like even one dishwasher tablet or washing up liquid. I had noted parking was available but only found out when we arrived this was valet only and $40 a night. It would have been good to know this in advance to make other arrangements