Residence Inn by Marriott Richmond Northwest/Short Pump Guest Reviews
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11.7 miles from Henrico centre |
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David Sun, 7 April 2024
Very good
Verified Hotel Guest Fri, 5 April 2024
Liked: The location and the staff. Everyone I encountered during my stay was very polite, kind.
Disliked: The water would not get hot. It was lukewarm the whole time.
Verified Hotel Guest Fri, 22 March 2024
Liked: Hotel breakfast was very good and attendant super nice...did a great job
Disliked: Charged $10 for parking which is ridiculous since its a suburban hotel w/ ample parking. I expect extra parking fees at urban downtown hotel locations, but never at a suburban, non-airport hotel
Verified Hotel Guest Fri, 22 March 2024
Liked: The breakfast was nice and hot, area clean, staff nice.
Disliked: A hidden fee for parking. That should be shared prior to the customer selection. Was a disappointment
Verified Hotel Guest Tue, 19 March 2024
Liked: The hotel room was spacious, clean, and had a small kitchen. The free breakfast was very good. Parking was great. Location was good. Staff were incredibly friendly. This should have been a 10/10 except...
Disliked: THERE WAS NO HOT WATER. It was down all weekend. I was told that it was fixed and it _wasn't_. I would stay here again if the hot water heater is working. The lower scores is strictly because I was point-blank told it WAS fixed and it wasn't.
Douglas Wed, 28 February 2024
Liked: staff was the best I've ever experienced
Ericka Mon, 19 February 2024
I didn’t like the stay...
Liked: Location
Disliked: The hot water wasn’t working til we was leaving!
Wayne Thu, 15 February 2024
Liked: The hotel was beautifully furnished and clean, however, in some of the rooms there was some water wall and roof damage which seems to now be generating a pest control problem. Yes. Woke day after Valentines Day to a cockroach in the sink area. Rate 7 /10
Disliked: Stated above. Also in room 323 the soap holder in the bathroom glue detached from the wall which resulted us to having change rooms.
Shelly Sat, 13 January 2024
Exceptional
Liked: Very clean, great location, and very nice staff.
Shelly Sat, 13 January 2024
Exceptional
Liked: Very clean, great location, and very nice staff.