Sonesta ES Suites Memphis Guest Reviews
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11.3 miles from Memphis centre |
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Erica Wed, 20 March 2024
Bad
Liked: I was coming from out of town on my way to the hotel to check in and a worker from the hotel call me and stated that they had no rooms available at the last minute. So I had to look around and call to see other places to see if they had a rooms available. I was so disappointed.
Disliked: They didn't have any rooms available on check in day but it was one available when I booked it and had a confirmation number as well
Ashley Mon, 18 March 2024
Terrible
Liked: How the hotel was set up. It look like little apartments!
Disliked: When the housekeeper walked in my room while I was sleep and I was terrified! The room smelt like mildew and wet carpet and there were dead roaches in the window and the bed was extremely hard. And the toilet didn’t work and they told me I had to buy a shower curtain cause it didn’t have one. It was an horrible experience
Roosevelt Mon, 18 March 2024
Exceptional
Teresa Thu, 14 March 2024
Very good
Liked: It had a lot of space for the first time being in one love it
Disliked: It wasn't clean enough it still had people trash in the suite they need clean it better cause my baby was going around finding things and putting in her mouth
Williams Fri, 8 March 2024
Very well rounded staff and...
Liked: Fun
Disliked: No breakfast
Lashana Fri, 23 February 2024
Exceptional
Disliked: No spoons and dishwashing liquid were in room to wash the dishes. I also feel that towels should be brought to the room instead of customers having to bring them down to the front desk.
Antonio Tue, 20 February 2024
Bad
Angelic Mon, 19 February 2024
Bad
Disliked: The images are deceptive advertisements. When I arrived in my room after checking in, it smelled horrible. There were stains all over the pillows and sheets. There was a hole in the couch. It looked like no one had cleaned the bathroom. The phone was broken. When I asked the front desk staff if she could get someone to change the bed's sheets, she said that since the room service staff wasn't present, I would have to do it myself. In actuality, I left on the same day that I arrived. I had to keep calling them because they wouldn't respond to the booking websites so they could release my money back, and I kept getting the runaround about them refunding me the money. I overall believe that this location needs to be closed down and that a health and safety inspection should take place. I would not recommend anyone to stay here
Antonio Tue, 13 February 2024
Exceptional
Harris Fri, 2 February 2024
I was very much pleased...
Liked: It was clean
Disliked: N/a