Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical Guest Reviews
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3.7 miles from Chicago centre |
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Mayleigh K, Yorkville, visiting Concord Music Hall Mon, 20 October 2014
Booked a room on 8/25/14 for a concert on 10/18/14. Called twice that day to confirm my reservation since I booked so far in advance. We showed up to check into the hotel a half an hour before we had to be at the show, only for the front desk to tell me the hotel was full and that they did not have a room for us to stay in. They offered us a room 20 miles away - I told them that was not going to work because we were out of town and had not only booked in advance, but called twice that day to confirm. They could not tell me why someone didn't mention this issue during the two prior calls that day. They ended up finding us a room next door and it worked out OK, but it took them almost 25 minutes to rectify the situation and we were late for the concert. Overall they did fix the issue but am not satisfied with the lack of communication, and the fact I watched them check in three additional customers after they told us they were at capacity.
Gray Fri, 29 March 2024
Very good
Nicole Thu, 28 March 2024
Very good
Clara Wed, 27 March 2024
Great stay!
Liked: Staff was amazing. Straightforward checkin and checkout. The cleanliness of the room blew my mind! The kitchen was complete, and I loved that they had coffee/decaf coffee/hot water for tea in the lobby. Bed was huge and very comfortable. Shower was warm, spacious, and had good water pressure. I'd definitely go back!
Disliked: The breakfast was quite simple, and there were almost no options without milk. Even the eggs had cheese! As a lactose intolerant person, this was underwhelming, and I ended up eating out half of the days.The heat was too hot, too, and the only way I could sleep at night was by opening the windows. The parking is extremely expensive. I understand this is a Chicago problem, but there were other parking garages around that charged 30-40usd for the overnight stay, while this hotel charged 70usd.Not a downside, but I would have loved a kettle in the kitchen since I drink tea a couple of times before bed.
Devonia Wed, 27 March 2024
Insane To Have Staying Customers...
Liked: Downtown walks to accessible stores and restaurants
Disliked: Making customers who choose to stay at hotel also pay for parking and even at such a high amount per day. That is ridiculous. Customers shouldn't have to pay for parking! You should have free parking for customers that pay to stay at the facility.
Darrick Tue, 26 March 2024
Awesome
Liked: The room was very nice and loved the amenities it had
Disliked: The shower we had would leak out on to the floor... Think it just needs a good seal
Tracie Tue, 26 March 2024
Passable
Ileah Tue, 26 March 2024
Poor
Liked: I liked the location
Disliked: We had to switch rooms twice. The first time our room hadn’t been cleaned. The second time there was a roach crawling on the kitchen wall. No house keeping the whole 3 days.
Ramblin Tue, 26 March 2024
Exceptional
Lakedrea Mon, 25 March 2024
I didn’t stay I received...
Liked: Location
Disliked: Very unclean!!! Couches dirty bugs and sockets didn’t work to charge electronics
Markeisha Mon, 25 March 2024
Good