Renaissance by Marriott Fort Lauderdale Cruise Port Hotel, Fort Lauderdale

Top notch hotel

Liked: Luxury, very clean and top notch

was comfortable

Liked: Food was very good and staff was great.
Disliked: Facility was older and needs some updating.

Superb

Liked: The hotel is lovely staff friendly and within walking distance to some shops & restaurants , pool was lovely and outdoor surroundings, would definitely stay here again, breakfast was plentiful
Disliked: The only thing was they took payment twice off 2 different credit cards which restricted us on what we could spend on our cruise

Will not return

Liked: Location was just OK
Disliked: Bed was uncomfortable and hard. No room service where the booking states it has room service as well as online. False. Slow with service. Will not stay here again. Not worth $300/night

Good

Great staff

Liked: Beautiful, well maintained, amazing staff!
Disliked: Have more vegetarian food options

Disappointed! Not at all, what...

Liked: The staff at breakfast in bistro 17 were always friendly and coffee and tea ready for us. Also the Bar staff was just as friendly didn’t matter if we were having lunch, dinner or just drinks. Without them I don’t know what I would have done. They were the only positive thing at this hotel.
Disliked: There customer service was awful and because I paid in full for my 10 days they got there money way should I have to deal with her complaints. 1. First night the room was so dusty I couldn’t breathe and had a migraine. Asked to move rooms2. We were supposed to get complementary breakfast but the first morning was charged $50. Even after showing them the confirmation they were not going to take the first day off but the next 9 days would be free. Then they tried to charge me again.3. The room was so dirty. Dust everywhere, like I could write the word dirt on the dresser/TV stand. The floors were never vacuumed. I stepped on something and had to keep watching it for blood poisoning it hurt so bad and had a line. There were stains all over the floor. The comforter to the bed had rips in it. 4. No hair dryer, the bathroom shower flooded the bathroom floors. After the first shower then we didn’t have enough towels to clean it up.5. Had to ask the maid down the hall for towels and toilet paper.6. The elevators were broken and you had to use the service elevators.7. You are made to think you are staying at this nice resort but the pool is right next to the highway and in the parking lot. It is run down and looks nothing like the photos on your website. There is an abundance amount of iguanas by the pool around the pool in the pool, which means feces everywhere. No swimming in pool unless you want to get sick.

Good

Liked: Nice and clean , good location
Disliked: Beds very uncomfortable and food served for breakfast was horrendous.

Very good

We've stayed at the Renaissance...

Liked: The location is ideal for cruising out of Port Everglades. Check in staff were pleasant and efficient. Room was large however was dark and a bit dated.
Disliked: Breakfast was terrible. We were given a table and told that a waiter would be right with us. We waited for ten minutes before the waiter arrived even though he saw us sitting there. When he finally approached us he said it was too late to order breakfast and we would need to choose food from the buffet. The buffet was picked over, no longer eatable (oatmeal was cold) etc. We should not have been charged such an exorbitant rate for that leftover disgusting food.