The hotel was beautiful; the staff was very accommodating and the restaurant was very good. We were blown away and will be staying there again. Thank you for making our getaway for the Eric Church concert such a nice experience. I would highly recommend staying here if you are in the Allentown area.

Liked: This hotel is gorgeous. Hats off to the design team.

Pleasant

Liked: The staff was very nice; i gave u a 6 mainly because of the staff and the room itself was pleasant. The items below warranted a rating of 1,
Disliked: 1) The Food. The chef at your restaurant should be fired... It is like he has had no training at all. Let me put it this way, if my 8 year old prepared me this meal, i would say, nice try honey. No layering of flavors, missing ingredients, food not properly prepared n dont get me started on presentation. Panda Express is a 5 star compare to ur offerings. Maybe the chef was out that night and the busboy was cooking, i really hope so. Very disappointing from a trusted hotel brand.2) The parking, ugh. I dont know where to begin... the lack of lighting, feels very unsafe; The complete lack of signage u have no idea if u in the correct place to get into the hotel-- had to ask 2 diff groups of people if we were in the right place; than there is the labyrinth, better yet, The Gauntlet -- where is the front desk, rather, the hotel? I entered into what seemed like the entrance to a mens locker room. There were so many legs of this journey requiring vast hallways, twists, turns, elevator rides down, an elevator ride up..omg..never see anything like it. God help u if there is a big event going on.. u would be a salmon, dragging luggage up stream... we had to ask no less than 4 people on this journey how to get to frontdesk... i know u cant change the parking garage. .BUT PUT IN CLEAR SIGNAGE at every door within the parking garage AND at every juncture where a person needs to make a decision within the building. Your patrons are jetlag, tired, they just had to drive around the block several time to deal with the lack of signage on the outside as well as one way streets (trying not to run over all the zombies roaming the streets)...your customer has already had a very bad experience before they even check in!

Was not happy due to...

Liked: I liked the location and the decor was creative
Disliked: I booked a suite with a sofa bed however was told a suite with sofa bed was not available. I was told the hotel was over booked. The worst part of my stay was the bed. It was hard as a rock. I woke up with lower back.

Good

Liked: The hotel was very clean.
Disliked: I honestly didn't feel safe getting off elevator with pipe and drape. Was alone and somehow my parents got scam called, knowing I was in Allentown, and other details.

It was a great time...

Liked: Cozy, great aesthetic, lighting
Disliked: Nothing

Passable

Liked: The hotel was clean and up to date.
Disliked: The whole town is awful and the only way to get food is to walk. Driving in the town is difficult. Definitely not a good area for a family. Calling room service is impossible and getting to the parking garage isn't handicap accessible at all.

Exceptional

Exceptional

Bad

Very good