The Capitol Hotel Ascend Hotel Collection Guest Reviews
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0.4 miles from Hartford centre |
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Leonard, Leominster, visiting Xfinity Theatre Tue, 16 August 2022
Great place to stay. Close to many attractions. Quiet. Great breakfast.
Disliked: No disappointment.
Mary, Otisville Mon, 16 July 2012
Liked: Cookies in the lobby.
Disliked: Smelled like smoke; vending machine not working.
James Mon, 25 March 2024
We ended the night without...
Liked: The cleaning ladies were very helpful & accommodating. The check in employee was not very helpful. We asked about buying food in the lobby & they dissuaded us. It seemed strange. We then were unable to order due to various issues! I think more precise info could have been provided!The breakfast was excellent!!!
Disliked: We arrived late & barely were able to get a parking spot! The weather really made our decision to stay in the hotel for dinner!
Jacob Mon, 25 March 2024
Superb
Liked: Decent location for central hartford activities
Jesus Sun, 24 March 2024
It was okay.
Liked: Some staff walk me upstairs on the elevator. The breakfast. Praise Jesus! Just a friendly reminder Jesus loves you all! Jesus saves! Please feel free to check out www.chick.com
Disliked: I didn't like that the steps we could only go down them not up the steps. They should put a key lock that works for all the floors. I didn't like that the housekeeping didn't clean the room properly. I didn't like that they claim the gym was open at 5:30am, but they kept level 2 lock until 6:00am on weekdays and 7:00am on weekends.
Brandi Thu, 21 March 2024
Room was great, staff will...
Liked: The accommodations were great, I had a great view and the room was clean and always clean when I got back.
Disliked: I would’ve given this place a much higher score, but beware of the front desk people repeatedly charging your card for the room, not just for me but two colleagues I have as well. No one knew what was going on, and when I checked out I was charged AGAIN and when I saw it I called and was hung up on. Called again Monday and was hung up on AGAIN by the manager. Refused to explain what was happening with my account, and repeatedly interrupted and was rude. You guys need to figure out why the two computers you have don’t sync up, you tried multiple times to charge various amounts all through the weekend until there was nothing left in my bank account. Figure out your system and at least admit when you’re wrong and try to fix it!
Kenyata Wed, 20 March 2024
Very good
Liked: The breakfast is A1 and the view of the Capitol is beautiful from the 8th floor where I stayed it's also in 15-30min or less walking distance to many restaurants and attractions
Disliked: This is the correct listing and spelling of the location
Barbara Tue, 19 March 2024
I will never stay at...
Liked: The view of the Hartford Capitol was beautiful. It was close to the convention hall.
Disliked: The room was shabby. I expected more in regards to keeping up with modern amenities. The bathroom was an old toilet from my school days with a flush handle and there wasn’t a spot to put your clothes. The toilet was so close to the wall it made it difficult to access the toilet paper. All the outlets in the room didn’t hold the chargers for the electronics. I wouldn’t dare walk without shoes on. The room wasn’t worth what I paid. Oh yes breakfast was included… pitiful.
Ron Mon, 18 March 2024
Superb
Howard Mon, 18 March 2024
I had a very nice...
Liked: The staff was friendly and helpful. The room was extremely clean.
Disliked: The coffee and breakfast were not very good. For example, they did not have whole wheat bread and had very little oatmeal .
Jaipaul Mon, 18 March 2024
Don't stay there there was...
Disliked: They had bed bugs
Keryn Sun, 17 March 2024
I’ve stayed here a number...
Liked: Staff is always pleasant, love that they have Starbucks coffee in the rooms,and breakfast is good!
Disliked: At night there tends to be a lot of noise in the back, and the elevator breaks down a lot.