GreenTree Pasadena Inn Guest Reviews
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0.6 miles from Pasadena centre |
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John B, Camarillo Tue, 20 May 2014
Friendly, helpful people; very clean and well kept rooms. I normally don't rave about a motel, but this one really stands out as being exceptional. A very well run operation.
Joseph, Ojai, visiting Pasadena Convention Center Sun, 9 June 2013
Great experience. They were more helpful than expected.
Richard Tue, 19 March 2024
A little disappointing.
Liked: I was able to get an early check in. Room was clean. Desk clerk was friendly.
Disliked: Very restrictive policies: A $110 deposit, and only $100 back. A $10.00 charge for using Booking.com. or any third party site. Also if you want a second key card, you pay $5.00. No real breakfast. Coffee was made in the breakfast area 10 minutes late. I HAVE STAYED HERE BEFORE. THESE ARE NEW POLICIES WHICH THEY SHOULD ANNOUNCE IN ADVANCE. I WON'T STAY AGAIN
Tim Mon, 18 March 2024
Lots of potential...
Liked: I was going to a convention at the Pasadena convention center and this was the perfect walking distance for me. The restaurant attached to the hotel was fantastic! Except for the surly guy that checked me in. All of the staff were extremely friendly and pleasant.
Disliked: There were some maintenance issues with the shower. The hot water was not. The hottest it got was tepid, every shower I got out of I was shivering. The top hinge on the shower door was coming off and the door wouldn't shut. Since I was a solo traveler. This was fine but if I was traveling with others it would have been a deal breaker. The knob to shift from tub to shower was also broken. I had to use my keys to pry it up so I could actually take a shower.
Eduardo Sun, 17 March 2024
We are not aware that...
Liked: Quiet neighborhood, not in a busy road, Room are huge
Disliked: the heated pool broken, breakfast is very poor, construction hours at 3-5am
Lisa Sat, 16 March 2024
It’s been better, very disappointing
Liked: Accommodating staff
Disliked: The first room that was given to us, had a very strong smell of mold. There was mold on the walls of the bathroom and above one of the beds, with wallpaper rippled and coming down, it seemed that there was a leak. I went back to the office to change rooms and the staff didn’t seem to know that the room he assigned to us was bad. He did apologize and put us in a different room. The second room was decent, but the lighting in the bathroom was very dark, it took a long time for the water to get warm in the shower and the floor in room was sloped and uneven. Even the pool looked really dirty. This was disappointing as we have stayed here before and it was much better.
Anonymous Fri, 15 March 2024
Bad
Liked: nothing
Disliked: everything
Abel Tue, 12 March 2024
Superb
David Mon, 11 March 2024
Good
Liked: location, and it was quiet and comfortable
Disliked: access from the street is inconvenient. breakfast (such as it was) was poorly attended to by staff.
Hajrullah Sun, 10 March 2024
Exceptional
Xinyi Sun, 10 March 2024
Excellent Service, Room Hygiene Concerns
Liked: I appreciate the positive aspect of the hotel, which is the excellent service provided by the staff.
Disliked: There is almost no breakfast available; the only option is cold bread. I didn't see any hot food there. Additionally, there is no bottled water provided, and you need to buy it yourself at Whole Foods.I even noticed old, dark bloodstains on the bed sheets, clearly indicating that they were not properly cleaned. Moreover, upon entering the room, I detected a very musty odor, as if the room had been vacant for a long time. There were scattered substances on the floor, and I couldn't tell if it was red wax or something else. They were present in many corners of the room, but I didn't dare to examine them closely.
Norma Fri, 1 March 2024
I booked the hotel due...
Liked: The location was quiet.
Disliked: The pillows and the sheets where wet once we enter the room and over night our belongings were wet like if we had wetted them and the blankets that we took ended we one we woke up something was wrong with that room like if it was not breathing air.